Lindsay Walther
Granville
Summary
Results-driven professional with strong expertise in client relationship management, sales strategy development, and project management. Proven track record in cultivating partnerships with vendors both foreign and domestic, and creating profitable sales plans together. Utilizing a strong design background, to help vendors understand trends, and create products that meet customer demand.
Overview
9
9
years of professional experience
Work History
Merchant
American Signature Furniture
Columbus
11.2022 - 04.2026
- Managed client relationships, enhancing satisfaction and retention rates.
- Analyzed transaction data to identify trends and opportunities for clients.
- Collaborated with cross-functional teams to resolve client issues, improving response time.
- Developed tailored proposals aligning with client needs and business goals, driving engagement.
- Conducted market research to enhance service offerings and competitive positioning.
- Negotiated contracts with clients to ensure favorable terms for both parties.
- Developed and maintained relationships with existing merchants to ensure customer satisfaction.
- Collaborated with marketing team members to develop promotional materials for specific target audiences.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
General Manager
American Signature Furniture
King of Prussia
08.2021 - 10.2022
- Directed daily operations to improve efficiency and increase customer satisfaction.
- Managed inventory levels to maintain product availability and reduce shortages.
- Oversaw staff training programs to elevate service quality and enhance team performance.
- Coordinated scheduling of staff shifts to align with business needs and peak hours.
- Fostered a positive work environment through effective communication and conflict resolution.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Conducted regular meetings with senior management team to review progress against established objectives.
General Manager
American Signature Furniture
Harrisburg
04.2017 - 08.2021
- Drove company growth and brand development through targeted market expansion and strategic sales.
- Developed strategic sales plans aligned with market trends and customer needs.
- Led a team of sales representatives to drive product knowledge and engagement.
- Directed and coordinated product, service, and sales activities to optimize performance.
- Analyzed sales data to identify opportunities for growth and improvement.
- Collaborated with marketing teams to create effective promotional strategies.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Education
Bachelor of Science - Interior Design
Art Institute of Philadelphia
Philadelphia 03-2011
Skills
- Sales strategy
- Client management
- Client relations
- Project management
- Budgeting and cost control
- P&L management
- Procurement planning
- Staff motivation
- Sketching
- Illustration
- Architectural detailing
- Style consulting
Timeline
Merchant
American Signature Furniture
11.2022 - 04.2026
General Manager
American Signature Furniture
08.2021 - 10.2022
General Manager
American Signature Furniture
04.2017 - 08.2021
Bachelor of Science - Interior Design
Art Institute of Philadelphia