Lindsay Wiechmann
Cedar Falls
Summary
Experienced office manager skilled in electronic health records and patient care coordination. Proven ability to manage office operations and enhance customer service, ensuring efficient workflows and positive patient interactions.
Overview
17
17
years of professional experience
Work History
Chiropractic Assistant
Schofield Spine and Motion
Cedar Falls
10.2019 - Current
- Coordinated patient scheduling and managed treatment plans to enhance patient experience.
- Prepared treatment rooms by sanitizing equipment and organizing supplies for procedures.
- Provided education on chiropractic care and recovery exercises to promote patient recovery.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Organized office supplies and ordered new items.
- Collected patient forms, copied insurance cards, and organized billing information to streamline insurance processing.
- Scheduled appointments for patients both in person and over the phone.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Operated x-ray machine for patients, directed by the Doctors.
Office Manager for Physical Therapy
Cedar Valley Medical Specialists
Cedar Falls
09.2009 - 10.2019
- Managed office operations and coordinated daily activities for medical staff.
- Managed front desk operations by greeting visitors, answering inquiries, and directing them to appropriate personnel, enhancing patient experience.
- Scheduled appointments and maintained patient records to ensure accurate documentation in electronic health systems.
- Coordinated supply orders and inventory management for medical equipment.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored client payments and proactively contacted clients regarding past due accounts to facilitate timely resolution.
Education
Bachelor of Science - Health Promotion
Waldorf University
Forest City, IA05-2006
Skills
- X-ray operation
- Electronic health records
- Patient care coordination
- Patient scheduling
- Office management
- Time management
- Effective written and verbal communication
- Customer service
Timeline
Chiropractic Assistant
Schofield Spine and Motion
10.2019 - Current
Office Manager for Physical Therapy
Cedar Valley Medical Specialists
09.2009 - 10.2019
Bachelor of Science - Health Promotion
Waldorf University