Lindsay Jordan Reeves Burnett
Morganton,NC
Summary
Driven Registered Nurse with extensive experience at Catawba Valley Medical Center, excelling in emergency and oncology care. Demonstrated expertise in medical assessment and patient education, significantly enhancing patient recovery and satisfaction. Skilled in EMR systems, patient insurance documentation, communication with insurance providers, and adept at fostering positive patient relations, consistently advocating for patient needs and streamlining care processes for improved outcomes. Seeking to develop a sense of work life balance while still being able to assist in aspects of patient care not related to direct hands on care.
Overview
8
8
years of professional experience
Work History
Registered Nurse
Catawba Valley Medical Center Emergency Department
2022.06 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Certified Nursing Assistant
Catawba Valley Medical Center Oncology Unit
2021.05 - 2022.06
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
Patient Access Representative
Carolina Healthcare System Blue Ridge
2016.10 - 2021.05
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Analyzed customer financial records to determine appropriate payment plan.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Identified and resolved discrepancies between patient information and claims data.
- Processed insurance payments and maintained accurate documentation of payments.
- Verified patient insurance coverage and benefits for medical claims.
Education
Associate of Science - Nursing
Western Piedmont Community College
Morganton, NC05.2022
Associate of Science - General Education
Western Piedmont Community College
Morganton, NC12.2014
Skills
- Medical assessment
- Healthcare billing
- Care Planning
- Medical Recordkeeping
- ADL Assistance
- Data Collection
- Patient Management
- Emergency Response
- Critical Care
- Medical evaluation
- Patient and family advocacy
- Patient Relations
- Emergency Care
- Physical assessments
- Intake and discharge
- Family advocacy
- Complex Problem-Solving
- EMR Systems
- Patient Discharge
- EMR / EHR
- Direct Patient Care
- Patient Assessments
- Managing deadlines
- Treatment Planning
- Patient care planning
- Licensed RN
- Oncology authority
- Patient education and counseling
- Epic
- Proper insurance documentation
- Appointment scheduling
- Microsoft office
Timeline
Registered Nurse
Catawba Valley Medical Center Emergency Department
2022.06 - Current
Certified Nursing Assistant
Catawba Valley Medical Center Oncology Unit
2021.05 - 2022.06
Patient Access Representative
Carolina Healthcare System Blue Ridge
2016.10 - 2021.05
Associate of Science - Nursing
Western Piedmont Community College
Associate of Science - General Education
Western Piedmont Community College
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