Lindsey Baker
Bountiful,UT
Summary
Passionate about having a can-do attitude and having a big picture mindset while providing a positive and professional integration/implementation process for the customers of Procore.
Overview
9
9
years of professional experience
Work History
Implementation Specialist
Sisu
08.2022 - Current
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Assist clients with setting up integrations.
- Work with team members on brainstorming best solutions for clients.
Customer Success Representative
Sisu
03.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained under 1 minute response time for customers.
- Continued learning and trainings to have all knowledge needed to help customers with questions.
Nanny
Self Employed
09.2020 - 03.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Receptionist
Mandalyn Academy
Utah
05.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained schedule for 20 students
Lead Dental Assistant
Provo Family Dentistry, Willow Creek Dental
01.2015 - 05.2019
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentist with all procedures
- Connected with patients to make them feel comfortable
- Coordinated all assistants schedules
Education
High School Diploma -
Lone Peak High School
Highland, UT05.2015
Certified Dental Assistant - Dental Assisting
Mountain Applied Technology College
Lehi, UT05.2015
Skills
- Critical Thinking
- Team Oriented
- Leadership Skills
- Problem Solver
- Effective Communication
- Technical
Timeline
Implementation Specialist
Sisu
08.2022 - Current
Customer Success Representative
Sisu
03.2022 - 08.2022
Nanny
Self Employed
09.2020 - 03.2022
Receptionist
Mandalyn Academy
05.2019 - 05.2020
Lead Dental Assistant
Provo Family Dentistry, Willow Creek Dental
01.2015 - 05.2019
High School Diploma -
Lone Peak High School
Certified Dental Assistant - Dental Assisting
Mountain Applied Technology College