Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Rotate stock and restocked shelves to maintain product availability and store appearance.
Manage returns, exchanges and refunds in accordance with store policy.
Aid with store operations, including opening and closing procedures, cash management, and safety compliance.
Front Desk Representative
SoulCycle
02.2022 - 08.2022
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Focused on sales for new memberships.
Prepared weekly employee work schedules for team members.
Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Head Coach
Marin Juniors Volleyball Club
11.2020 - 06.2022
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Cultivated community and media relations through social media and other communication channels to support the program.
Restaurant Hostess
Boca Pizzeria
09.2019 - 01.2022
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.