Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Rotate stock and restocked shelves to maintain product availability and store appearance.
Manage returns, exchanges and refunds in accordance with store policy.
Aid with store operations, including opening and closing procedures, cash management, and safety compliance.
Front Desk Representative
SoulCycle
2022.02 - 2022.08
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Focused on sales for new memberships.
Prepared weekly employee work schedules for team members.
Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Head Coach
Marin Juniors Volleyball Club
2020.11 - 2022.06
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Cultivated community and media relations through social media and other communication channels to support the program.
Restaurant Hostess
Boca Pizzeria
2019.09 - 2022.01
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA
05.2026
High School Diploma -
Redwood High School
Larkspur, CA
06.2022
Skills
Leadership and Team Development
Customer Service
Communication Skills
Customer Accounts Management
Creativity and Flexibility
Critical Thinking
Timeline
Sales Associate
Brandy Melville USA
2023.03 - Current
Front Desk Representative
SoulCycle
2022.02 - 2022.08
Head Coach
Marin Juniors Volleyball Club
2020.11 - 2022.06
Restaurant Hostess
Boca Pizzeria
2019.09 - 2022.01
Bachelor of Science - Criminal Justice
San Diego State University
High School Diploma -
Redwood High School
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