Lindsey Brentlinger
Burlington,NC
Summary
Goal-oriented Customer Service Manager with 17 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding service goals. Retail manager and trainer skilled in communication and collaboration for best-in-class service.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Harris Teeter
Raleigh, NC
05.2015 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service.
- Consistently managed 60+-person staff, effectively resolving issues, and maintaining high levels of customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Full cycle of hiring, onboarding and training new associates.
Assistant Customer Service Manager
Harris Teeter
Raleigh, NC
09.2013 - 05.2015
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Spearheaded training initiatives to keep all customer service team operating consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Supported Customer Service Manager managing over 60+ team members resolving customer issues every day.
Office Assistant
Harris Teeter
Raleigh, NC
08.2009 - 09.2013
- Reconciled tills, managed audits and updated financial records with remarkable accuracy.
- Reconciled all miscellaneous income accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Monitored over 60-employee team while handling day-to-day accounting processes and financial accuracy.
Cashier, Self-Checkout Attendant
Harris Teeter
Raleigh, NC
07.2004 - 08.2009
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Education
Bachelor of Science - Communications
East Carolina University
Greenville, NC05.2011
Skills
- Customer Relationship Management
- Personnel training and development
- Budgeting and reporting
- Inter-department collaboration
- Complaint resolution
- Excellent time management skills
- Effective workflow management
- Retail platforms
- Staff Management
- Customer Relations
Timeline
Customer Service Manager
Harris Teeter
05.2015 - Current
Assistant Customer Service Manager
Harris Teeter
09.2013 - 05.2015
Office Assistant
Harris Teeter
08.2009 - 09.2013
Cashier, Self-Checkout Attendant
Harris Teeter
07.2004 - 08.2009
Bachelor of Science - Communications
East Carolina University