Salesforce
Lindsey Brown
Farmington,AR
Summary
Forward-thinking team leader skilled in sales and operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement as well as maintaining client relationships.
Overview
10
10
years of professional experience
Work History
Director of Operations
Large Practice Sales
Rogers, AR
10.2019 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Client facing
- Collaborated with sales leadership, including owners, to drive prospecting and enhance engagement through sales promotions.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
Licensed Insurance Account Manager
State Farm Insurance- Darryl Andrews Office
Fayetteville, AR
04.2016 - 10.2019
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing book of business around $2 million in revenue by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Worked directly for broker and produced Human Resource materials such as; policy manuals, employee evaluation processes and employee manuals.
- Responsible for recruiting all licensed and non licensed team members as well as their onboarding and training.
Accounts Receivable Coordinator
Arkansas Dentistry & Braces
Fayetteville, AR
01.2014 - 04.2016
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Enhanced cash flow by diligently managing customer credit limits and payment terms.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Provided training to new employees on company-specific accounts receivable processes, fostering team cohesion and knowledge sharing.
- Hired and managed an entire call center- consisting of a team of 20; which answered all incoming calls for 26+ locations, all the dental billing claims and payment plans.
Education
Some College (No Degree) - Kinesiology
University of Arkansas
Fayetteville, ARSkills
- Strategic Planning and Execution
- Organizational Skills
- Process Improvement
- Leadership Training
- Client Acquisition
- Effective Communication
- Problem Solving
- Brand Development
- Time Management
- Customer Retention
- Attention to Detail
- Consultative Sales
Software
Microsoft office, word and excel
Google Products
Hubspot
Indeed- for Recruiting
Linked In- for Recruiting
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
Large Practice Sales
10.2019 - Current
Licensed Insurance Account Manager
State Farm Insurance- Darryl Andrews Office
04.2016 - 10.2019
Accounts Receivable Coordinator
Arkansas Dentistry & Braces
01.2014 - 04.2016
Some College (No Degree) - Kinesiology
University of Arkansas