Lindsey Burge
Singer,LA
Summary
Dynamic manager with a proven track record at The Buzz Coffee & More, excelling in customer service and team leadership. Enhanced guest satisfaction through effective staff training and innovative menu development. Skilled in inventory management and budget control, driving operational efficiency and sales growth while managing over my team.
Overview
2026
2026
years of professional experience
Work History
Manager
The Buzz Coffee & More
Lake Charles, LA
05.2023 - 10.2025
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Managed daily operations to ensure smooth workflow and high-quality customer service.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Developed efficient inventory management processes to minimize waste and reduce costs.
- Oversaw scheduling to optimize staffing levels during peak business hours.
- Conducted regular performance evaluations, providing feedback for continuous improvement.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Oversaw daily coffee shop operations according to company policies.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Set up daily drawers, verified totals and prepared cash deposits.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
Barista
PT's Coffee
Sulphur, LA
2021 - 2023
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Operated espresso machines and brewing equipment with precision and care.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided exceptional customer service, ensuring satisfaction with orders.
- Assisted in training new baristas on beverage preparation techniques.
- Collaborated with team members to create seasonal beverage offerings and promotions.
Shift Lead
Mellow Mushroom
Lake Charles, LA
2017 - 2020
- Supervised daily operations to ensure smooth workflow and high-quality customer service.
- Trained and mentored team members on menu items, service standards, and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient processes to improve order accuracy and reduce service times.
- Resolved customer issues promptly, enhancing overall guest satisfaction and loyalty.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
- Collaborated with management to develop strategies for improving sales performance and team efficiency.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Server
Cracker Barrell
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely delivery of orders and maintain food quality standards.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Accurately processed transactions using point-of-sale system while handling cash and credit payments efficiently.
- Recommended menu items based on guest preferences, enhancing overall dining experience and satisfaction.
- Adapted quickly to changing restaurant environment during peak hours, maintaining high service standards under pressure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Starks High School
Starks, LA05-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
- Marketing
- Budget control
- Clear communication
Timeline
Manager
The Buzz Coffee & More
05.2023 - 10.2025
Barista
PT's Coffee
2021 - 2023
Shift Lead
Mellow Mushroom
2017 - 2020
Server
Cracker Barrell
High School Diploma -
Starks High School