Lindsey Burns
Stanfield,OR
Summary
Proven track record at Umatilla Electric Cooperative, excelling in data analysis and customer service. Demonstrated ability to enhance financial reporting accuracy and customer satisfaction. Skilled in data entry and adept at resolving billing disputes, contributing significantly to operational efficiency and positive customer relations.
Overview
11
11
years of professional experience
Work History
Billing Clerk
Umatilla Electric Cooperative
03.2021 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Member Service Representative
Umatilla Electric Cooperative
10.2013 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science -
Blue Mountain Community College
Pendleton, OR06.2004
Skills
- Data Entry
- Data entry proficiency
- Customer Service
- Quality Control
- Billing Document Creation
- Data Analysis
Timeline
Billing Clerk
Umatilla Electric Cooperative
03.2021 - Current
Member Service Representative
Umatilla Electric Cooperative
10.2013 - 02.2021
Associate of Applied Science -
Blue Mountain Community College
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