Lindsey Catrell
Flushing,MI
Summary
Dynamic customer service professional with 20 years at Precision Electric Motor Sales, excelling in issue resolution and active listening. Proven track record of enhancing customer loyalty through empathetic complaint handling and effective communication. Skilled in data entry and adept at managing high-stress situations, ensuring positive experiences and fostering lasting relationships.
My position at Precision Electric Motor Sales consisted of customer service for their online business, Electric Motor Warehouse.
My role in this online business started from the creation of the website in 2003. I have worked endlessly with new and repeat customers over the years. Working as a team and teaching new team members about product and offered technical support as well.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Precision Electric Motor Sales
04.2003 - 04.2025
- Offered exceptional customer service for 20 years
- Collaborated with team members to enhance service quality and productivity.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and guidance to enhance customer experience.
- Adapted quickly to new processes, improving response times for customer queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
W.W. Grainger Industrial Supply
09.1997 - 04.2002
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Criminal Justice
University of Michigan, Flint
Flint, MI06-2005
Skills
- Customer engagement
- Active listening
- Critical thinking
- Data entry
- Issue resolution
- Customer service experience
- Complaint handling
- Professional call handling
- Documentation
- Office administration
- Filing
- Multi-line phone talent
Timeline
Customer Service Representative
Precision Electric Motor Sales
04.2003 - 04.2025
Customer Service Representative
W.W. Grainger Industrial Supply
09.1997 - 04.2002
Bachelor of Arts - Criminal Justice
University of Michigan, Flint