Lindsey Chen
Hollywood,USA
Summary
Ambitious Team Player dedicated to delivering exceptional customer experiences through commitment and a proactive approach to learning and growth. Maintained a polished and professional demeanor, ensuring alignment with event tone and fostering positive interactions.
Overview
9
9
years of professional experience
Work History
Banquet Server
JW Marriott
Aventura, Florida
09.2022 - Current
- Served food and beverages to guests during events and banquets.
- Set up and arranged banquet tables according to event specifications.
- Collaborated with kitchen staff to ensure timely meal delivery.
In Room Dining Server
JW Marriott Miami Turnberry Resort & Spa
Aventura, USA
05.2022 - Current
- Fostered collaborative environment by maintaining professionalism with colleagues
- Executed accurate cash transactions, maintaining financial integrity
- Delivered exceptional in-room dining service to enhance guest experiences.
- Managed order accuracy and presentation for all food and beverage items.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining trays and service areas.
- Handled guest inquiries and concerns promptly to ensure satisfaction.
- Trained new servers on in-room dining procedures and standards efficiently.
- Responded quickly and efficiently to any requests from guests in-room dining needs.
Front Desk Receptionist
Residence Inn by Marriott
Sunny Isles Beach, USA
10.2021 - 07.2023
- Greeted and engaged guests and hotel employees, fostering a welcoming atmosphere
- Developed expertise in using the program for managing guests' reservations
- Complete understanding of the program used to create and adjust guests' reservations
Licensed Massage Therapist (LMT)
Elements Massage
Plymouth, USA
06.2017 - 10.2021
- Develop tailored massage therapy programs with clients to enhance health and well-being
- Employed compassion and empathy to foster trust and rapport with clients in a therapeutic setting.
- Maintained a clean uniform and organized client space to ensure a professional atmosphere.
Education
Trade school - Massage Therapy
Spa Tech Institute
Plymouth, MAHigh school diploma -
Plymouth North High School
Plymouth, MASkills
- Banquet services
- Guest services
- High volume dining
- Experienced Food Handling
- Bartending
- Time management
- Attention to detail
- Team coordination
- Problem-solving
- Conflict resolution
- Employee training
- Active listening
- Positive attitude
Awards
- Employee of the quarter within the first year, 12/23
- Nomination for employee of the quarter within 2 years, 06/24
Timeline
Banquet Server
JW Marriott
09.2022 - Current
In Room Dining Server
JW Marriott Miami Turnberry Resort & Spa
05.2022 - Current
Front Desk Receptionist
Residence Inn by Marriott
10.2021 - 07.2023
Licensed Massage Therapist (LMT)
Elements Massage
06.2017 - 10.2021
Trade school - Massage Therapy
Spa Tech Institute
High school diploma -
Plymouth North High School