Lindsey Colthorp
Everybody's Brewing
Battle Ground,WA
12
years of professional experience
Detail-oriented restaurant manager with experience streamlining POS systems, standardizing procedures, and managing beverage programs. Solid background in conflict resolution, building strong teams, and cross-training staff. Ready to support efficiency and fantastic customer service.
Work History
Front of House Manager
1 Year 11 Months- Helped usher confidence in both employees and customers during transition between ownership of the restaurant and changes to the food, environment, and scheduling.
- Guided & trained new General Manager during leadership change.
- Built end-to-end menu flow mapping from back office systems to the POS interface during transition from SpotOn to Toast.
- Certified Food Safety Protection Manager compliant with Washington State Health Code. Maintaining high standards of cleanliness throughout the establishment.
- Organized bar program, overseeing concept development through creation while standardizing recipes and maintaining the barrel-aged Manhattan program.
- Monitored flow of guests and restaurant conditions, resolving concerns and maintaining service consistency.
- Managed organization and accuracy of monthly bar inventory for beer, wine, and liquor, and maintained weekly ordering across multiple distributors.
Lead Manager
9 Years 8 Months- Created SOPs for closing host, server, bartender and manager, including spreadsheets, cash handling and final building checks.
- Transitioned the staff from Future POS to SpotOn. Responsible for inputting each item with modifiers. Mapping out a new online ordering system, simplifying it for our customers to use. Troubleshooting and problem solving, learning alongside the new POS company.
- Managed shifting responsibilities with strong follow-through, maintaining tracking for over 200 whiskeys, designing and updating the customer's whiskey list monthly.
Kept invoices, filing, and pricing records current to support accurate operations.
Built and maintained inventory and end-of-night spreadsheets, then created tip-pool spreadsheet that auto-populated data to streamline payroll for GM. - Safety Committee chair, keeping records and maintaining monthly meetings.
- Directed daily floor operations to maintain smooth service and consistent guest experience.
- Managed day-to-day interactions with a high volume of regular customers, fostering a family-like rapport.
- Worked closely with owner and GM, learning as much as I could from their experience.
Education
Associate of Science - Molecular Biotechnology
High School Diploma
Skills
POS system operations
Beverage program management
Inventory management
Code compliance
Safety and emergency procedures
Conflict resolution
Guest relations
Upselling strategies
Microsoft Excel
Task delegation
Critical thinking
Self-motivated
Timeline
Front of House Manager
Everybody's Brewing
11.2024 - CurrentRead More
Lead Manager
Northwood Public House & Brewery
03.2015 - 11.2024Read More
LCC
Associate of Science from Molecular Biotechnology
Read More
DeWitt High School
High School Diploma
Read More