Lindsey Coon
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Xtend Technologies
Grand Rapids , MI
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Select Speciality hospital
- Take care of critical patients who are still ill and cannot go home or to a rehab place.
The oaks of Cascade
- Took care of the residents and helped with their ADLs
Mary free bed
- Rehab, Administered simple range of motion exercises, Assisted with adequate nutrition and fluid intake, Positioned residents for comfort and to prevent skin pressure problems, Assisted with transferring residents in and out of wheelchairs and adaptive equipment, Provided personal nursing care in pre- and post-operative situations, Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion, Tended to patients with chronic illnesses, Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs, Recognized and reported abnormalities and/or changes in patients' health status to nursing staff, Assisted with ADLs, Vital Signs, Patient Privacy
Chrisitan Rest Home
- Ensured HIPAA compliance, Provided primary resident care and assistance with daily living activities, Provided caring companionship to elderly and developmentally disabled patients, Obtained vitals, Maintained patient privacy and confidential patient information, Transfers, Feeding, Repositioning, ADLs
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI06-2006
Skills
- Inbound and Outbound Calling
- Data Entry
- Information Security
- Appointment Scheduling
- Medical terminology knowledge
- Credit card payment processing
- Multi-Task Management
- Service Upselling
- Dispute Resolution
- Customer Service
- Microsoft Outlook
- Positive and professional
Lcoon911@gmail.com
Licenses
- Certified Nurse Aide
- CPR/BLS
Education
- East Kentwood high school-Graduated in 2006
- Kent Career tech Center-two year health career program CNA certificate. EKGs and Blood Draws
- Grand Rapids Community College-Two years and Still going to become a RN.
Phone
616-819-0983
Cover Letter
RE: Enthusiastic and Hard-Working Certified Nurse Aide To whom it may concern, The attached resume details my extensive experience and training. If you choose to interview and hire me, you will not be disappointed. As a CNA for Healthbridge I am reliable and trustworthy and provide each resident and patient with loving care. My skills are current and i am learning more and more as i am in school. My priority is to guarantee that my care is loving and is done efficiently. I'd be happy to provide greater detail about my skills and experience during an interview. Please call me at your earliest convenience. Looking forward to hearing from you, Lindsey Coon
Timeline
Customer Service Representative
Xtend Technologies
09.2023 - Current
Select Speciality hospital
The oaks of Cascade
Mary free bed
Chrisitan Rest Home
High School Diploma -
East Kentwood High School
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