Lindsey Cotsonas
Sebastian,FL
Summary
Observant, detail-oriented and strategic sales associate with excellent problem-solving and customer service skills. Organized, efficient and always willing to go extra mile to meet expectations. Highly motivated and passionate! I have a hunger to move up the ladder quickly but efficiently. I have extensive experience in customer service. I have a few disabilities and medical conditions that have made me a very strong person, an empathetic, outgoing, hard-working, grateful person. I am all about team work making the dream work and I get along very well with others, especially coworkers. I would love to come be an asset to your team!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Indian River Home Care
Vero Beach, FL
09.2018 - Current
- The most important role is my consistent goal to achieve better QOL, and create more smiles, laughs, and happiness.
- Ensured a patient's safety and comfort at all times, especially during times of distress.
- Promoted good oral and personal hygiene by assisting with showers, bathing, shaving, teeth brushing, and facial care.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Consulted with multidisciplinary healthcare teams to help effectively manage patient conditions.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated feeding and healthy eating, going as far as preparing dishes at home on my own time to confirm the patient or client received the best of the best.
- Monitored, reported, documented all pertinent information in compliance to HIPPA.
Certified Home Health Aide
Home Instead Senior Care
Vero Beach, FL
01.2016 - 08.2018
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Retail Sales Associate
CVS Pharmacy Health
Syosset, NY
01.2012 - 01.2015
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Associate of Science - Health Management Services
Indian River State College
Ft. Pierce, FL05.2023
Bachelor of Science - Community Health Services
Hofstra University
Hempstead, NY07.2013
High School Diploma -
Roslyn High School
Roslyn Heights, NY06.2009
Skills
- Observation Documentation
- Emotional and Social Support
- Activities of Daily Living (ADL) Support
- Interdisciplinary Team Collaboration
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Available Nights, Weekends and Holidays
- Flexible Hours
- Customer Service
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
Certification
- CNA - Certified Nurse Assistant
- CHHA - Certified Home Health Aide
- First Aid/CPR Certified
Timeline
Certified Nursing Assistant
Indian River Home Care
09.2018 - Current
Certified Home Health Aide
Home Instead Senior Care
01.2016 - 08.2018
Retail Sales Associate
CVS Pharmacy Health
01.2012 - 01.2015
Associate of Science - Health Management Services
Indian River State College
Bachelor of Science - Community Health Services
Hofstra University
High School Diploma -
Roslyn High School
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