Lindsey Fox
Cynergy Kids
Jonesboro,AR
14
years of professional experience
Director-level leader with 10+ years of management experience and a B.S. in Marketing Management. Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Work History
Director of Operations
4 Years 8 Months- Directed communications and operations across six outpatient clinics serving 400+ children and families, aligning administrative, clinical, billing, transportation, and leadership teams around organizational priorities.
- Served as a trusted communication link among executive leadership, employees, families, physicians, payers, and community
partners; translated complex operational, insurance, policy, and service information into clear, audience-appropriate
messaging. - Led change communications during the organization’s acquisition and transition to a new transportation model, preparing
timely employee and parent updates, addressing sensitive questions, and supporting continuity of services. - Developed executive-ready reports, presentations, weekly leadership updates, staff meeting agendas, talking points, parent
notices, scripts, and digital communications supporting business decisions and organizational alignment. - Created a comprehensive outpatient operations manual, communication templates, training resources, intake scripts, policy
updates, and standardized toolkits used across locations to improve message consistency and execution. - Managed sensitive operational issues involving service disruptions, staffing, transportation, attendance, billing, and family concerns; coordinated accurate, timely responses with leadership and relevant internal teams.
- Led and coached administrative and transportation teams, including 20+ drivers, establishing accountability expectations, communication routines, training programs, and performance standards.
- Used operational, referral, attendance, billing, and reimbursement data to identify risks, track performance, inform leadership, and improve workflows and stakeholder communications.
Clinic Office Manager
11 Months- Directed daily clinic operations, facilitating seamless patient flow and optimal staff performance.
- Championed patient-centered care initiatives that increased satisfaction scores, positive online reviews, and word-of-mouth referrals.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Managed front-office operations and team communications, coordinating schedules, priorities, patient messaging, financial
processes, and service recovery in a high-volume pediatric environment. - Communicated policies, treatment and financial information, and workflow expectations clearly to employees and families
while maintaining professionalism and confidentiality. - Created accountability routines and coached team members to strengthen consistency, collaboration, and the patient
experience.
Patient Financial Coordinator
2 Years 2 Months- Managed insurance claim submissions, optimizing reimbursement timelines for services rendered.
- Coordinated patient financial arrangements, ensuring clarity and understanding of billing processes.
- Developed streamlined processes for tracking patient payments and outstanding balances.
- Assisted patients in understanding financial responsibilities, enhancing satisfaction and trust in services.
Patient Financial Coordinator
7 Months- Received company-wide Solicitation Award for outstanding customer engagement and sales performance across 10 locations.
- Educated patients on financial options and insurance benefits to improve understanding and satisfaction.
- Managed patient financial communications, insurance coordination, payment processes, and account follow-up while maintaining accurate, confidential records.
Store Manager
5 Years 2 Months- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed promotional strategies that increased customer engagement and sales revenue.
- Trained and mentored staff to enhance service delivery and operational efficiency.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Managed scheduling and payroll processes to ensure adequate staffing levels while controlling labor costs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Education
Bachelor of Science - Marketing Management
Skills
Strategic planning and execution
Business management
KPI tracking
Team leadership
Policy Communications
Staff Leadership and development
Executive presentations
Multi-site operations management
Training-material development
Issue and conflict resolution
Healthcare administrations
Insurance verification and prior authorizations
Billing and revenue cycle
Availity
Aspyre EMR
and Claim.MD
Timeline
Director of Operations
Cynergy Kids
01.2022 - CurrentRead More
Clinic Office Manager
Leap Kids Dental
09.2020 - 08.2021Read More
Patient Financial Coordinator
Taylor Wagner Family Dental
07.2018 - 09.2020Read More
Patient Financial Coordinator
Higginbotham Family Dental
12.2017 - 07.2018Read More
Store Manager
Palm Beach Tan
10.2012 - 12.2017Read More
Arkansas State University
Bachelor of Science from Marketing Management
Read More