Lindsey Fraker
Castle Rock,CO
Summary
Accomplished medical office professional with extensive experience in administrative leadership. Demonstrates superior performance in providing executive support and managing operations, resulting in streamlined processes and enhanced team efficiency. Proven expertise in coordinating schedules and optimizing team performance to deliver high-quality service. Aiming to leverage skills in a dynamic environment that values operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
HCA HealthOne-Gynecologic Oncology
LONE TREE, Colorado
02.2024 - Current
- Oversee daily operations of the front office staff, new patient coordinator, and medical office coordinators.
- Provide guidance, training, and mentorship to front office team members to ensure excellent customer service and efficient office management.
- Conduct performance evaluations, and provide feedback to staff members.
- Supervise patient appointment scheduling, ensuring timely, accurate bookings for consultations, treatments, and follow-up visits.
- Coordinate with medical staff to ensure appointments align with doctor availability and patient needs.
- Ensure proper collection of patient co-pays and outstanding balances at the time of services.
Medical Office Coordinator/Clinic Surgery Scheduler
HCA HealthOne-Gynecologic Oncology
LONE TREE, Colorado
07.2021 - Current
- Schedule surgeries and related procedures for three providers, ensuring alignment with the doctors' availability and patients' needs.
- Collaborate with other patients, insurance companies, and hospitals if a co-case is needed to secure surgery dates and times with the other surgeon's scheduler.
- Communicate pre-operative instructions to patients, and answer any questions regarding surgery preparations.
- Ensure all necessary medical clearances, lab work, imaging, and clearance are completed prior to surgery.
- Schedule office appointments for consultations, follow-up visits, and post-operative care with the surgeons.
- Coordinated and scheduled in-service lunches with medical sales representatives, ensuring seamless coordination between sales reps, providers, and office staff.
- Maintained and ordered office supplies for staff, ensuring that essential materials were always stocked and readily available for daily operations.
Medical Office Specialist
HCA HealthOne-Primary Care Practice
Castle Rock, CO
01.2020 - 07.2021
- Greet patients upon arrival, and verify their personal and insurance information.
- Schedule patient appointments, manage appointment reminders, and follow-up visits.
- Coordinate appointment changes and cancellations, and accommodate urgent visits.
- Ensure that all required documentation, such as consent forms and medical history, is completed accurately.
- Process co-pay, co-insurance, and outstanding balances at check-out, ensuring accurate payment collection.
- Answer phones, triage calls, and direct patients or inquiries to appropriate staff members.
Own & Operate In-Home Daycare
Self Employed
Castle Rock , Colorado
01.2010 - 12.2019
- Provide daily care and supervision for a small group of children ranging in age from infants to early school age.
- Ensure the physical, emotional, and developmental needs of each child are met throughout the day.
- Implement age-appropriate activities that support learning and development, including arts and crafts, educational games, outdoor play, and story time.
- Create a safe and clean environment, following all health and safety regulations with the state.
- Establish and maintain a consistent daily schedule.
- Maintain open communication with parents regarding their child's progress, behavior, and well-being.
- Prepare healthy and age-appropriate meals and snacks for the children, considering any dietary restrictions or allergies.
- Ensure all required documentation for the daycare business, including health records, emergency contact information, and consents, is kept up to date and secure.
- Keep up to date with CPR, First Aid, and Universal Precautions certifications, as well as any other relevant training or continuing education.
Education
High School Diploma -
Smokey Hill High School
Aurora05-2001
Skills
- Scheduling and calendar management
- Leadership
- Organizational
- Multitasking
- Strong communication
- Detail-oriented
- Adaptability
- Deep understanding of surgical coordination and insurance processes
- Onco EMR
- eCW EMR
- Corhio EMR
- Meditech EMR
- Outlook
- Webex
- Concur
Certification
- BSL Certification
- Future Manger Development Programe 2024-Graduated
Timeline
Front Office Supervisor
HCA HealthOne-Gynecologic Oncology
02.2024 - Current
Medical Office Coordinator/Clinic Surgery Scheduler
HCA HealthOne-Gynecologic Oncology
07.2021 - Current
Medical Office Specialist
HCA HealthOne-Primary Care Practice
01.2020 - 07.2021
Own & Operate In-Home Daycare
Self Employed
01.2010 - 12.2019
- BSL Certification
- Future Manger Development Programe 2024-Graduated
High School Diploma -
Smokey Hill High School
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