Lindsey Gibson
Sanford,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Ascentia Real Estate Holding LLC
Sanford, NC
10.2021 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained financial accounts by processing customer adjustments.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
HR Recruiter
Broad River Retail
Fayetteville, NC
03.2021 - 09.2021
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Home Furnishing Consultant
Broad River Retail
Fayetteville , NC
02.2020 - 03.2021
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments, and mobile homes.
- Updated customers on scheduled deliveries of furniture to homes.
- Maintained consistent sales metrics and always wrote over $200,000 in Sleep Sales per year.
- Cultivated relationships with vendors and distributors to negotiate the best available prices.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sleep Sales Manager
Broad River Retail
Wilson, NC
07.2019 - 01.2020
- Trained on product knowledge, increased the monthly revenues by 25%
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Communicated with clients to find and design a layout best suited for client needs and location.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Cultivated relationships with vendors and distributors to negotiate the best available prices.
- Assisted customers with signing up for store loyalty programs and provide details about key benefits.
Home Furnishing Consultant
Broad River Retail
Cary, NC
08.2018 - 07.2019
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments, and mobile homes.
- Updated customers on scheduled deliveries of furniture to homes.
- Consulted on the design of model homes for furniture placement based on layout and lighting.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Experienced in writing sales over $20,000.
Retail Sales Associate
RC Willey
Henderson, NV
12.2017 - 06.2018
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Logged reports, expenses, receipts, and sales documents into adigital database.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Retail Sales Consultant
Ashley Furniture Homestore
Henderson, NV
05.2015 - 12.2017
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Jewelry Consultant
Na Hoku
Las Vegas, NV
05.2013 - 09.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of upcoming promotions.
- Tracked down hard-to-find merchandise at diverse locations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Hostess
Cracker Barrell Old Country Store
St. George, UT
04.2009 - 01.2011
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
- Kept track of event finances, initial deposits, due payments, and final balances.
- Maintained balance through out the store by helping anywhere needed. Waiting table, bussing, cook prep, retail, etc. Increasing the productivities and flow of the store.
Education
No Degree - Psychology
Ashford University
San Diego, CANo Degree - Applied Psychology
CSN
Henderson NVNo Degree - Graphic Communications
Dixie State University
Saint George, UT05.2005
Skills
- Upselling Products and Services
- Creative Problem Solving
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Account Management
- Data Entry and Maintenance
- CRM Software
- Sales Quota Achievement
- Computer Proficiency
- Patient and Empathetic
Timeline
Customer Service Specialist
Ascentia Real Estate Holding LLC
10.2021 - Current
HR Recruiter
Broad River Retail
03.2021 - 09.2021
Home Furnishing Consultant
Broad River Retail
02.2020 - 03.2021
Sleep Sales Manager
Broad River Retail
07.2019 - 01.2020
Home Furnishing Consultant
Broad River Retail
08.2018 - 07.2019
Retail Sales Associate
RC Willey
12.2017 - 06.2018
Retail Sales Consultant
Ashley Furniture Homestore
05.2015 - 12.2017
Jewelry Consultant
Na Hoku
05.2013 - 09.2015
Hostess
Cracker Barrell Old Country Store
04.2009 - 01.2011
No Degree - Psychology
Ashford University
No Degree - Applied Psychology
CSN
No Degree - Graphic Communications
Dixie State University