LINDSEY GILDON
Decatur,TX
Summary
Dynamic General Manager with a proven track record at Eighter Liquor, excelling in operations management and team leadership. Spearheaded strategies that boosted sales and enhanced customer satisfaction, while fostering strong vendor relationships. Adept at problem resolution and staff training, consistently achieving organizational goals through effective communication and motivation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Eighter Liquor
10.2021 - Current
- Assisted in developing operational strategies to enhance productivity and efficiency.
- Supported daily management tasks, ensuring smooth workflow across departments.
- Coordinated team meetings to discuss project updates and operational challenges.
- Engaged with staff to gather feedback on process improvements and employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Handled all scheduling, payroll, and customer issues and complaints.
General Manager of Food Service
(Fuzzy’s) Taco Shop
04.2011 - 10.2021
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented operational strategies to enhance efficiency and profitability.
- Trained and mentored staff, fostering a culture of teamwork and excellence.
- Managed inventory control processes, reducing waste and optimizing supply chain efficiency.
- Collaborated with marketing teams to promote brand initiatives and drive customer engagement.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
Education
High School Diploma -
Decatur High School
Decatur, TX05.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- Relationship building
- Staff training
- Training and development
- Customer relationship management
- Inventory control
- Employee scheduling
- Staff supervision
- Goal setting
- Verbal and written communication
- Administrative skills
- Motivation
- Team training and development
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Deadline oriented
- Performance improvement
- Vendor relationships
- Consistently meet goals
Certification
Also, TABC certified with food handlers permit for management
Timeline
General Manager
Eighter Liquor
10.2021 - Current
General Manager of Food Service
(Fuzzy’s) Taco Shop
04.2011 - 10.2021
High School Diploma -
Decatur High School