Lindsey Golden
Denver,CO
Summary
Self-motivated professional & entrepreneur with a proven sales record
Well established rapport among customers and colleagues
Strengths: Strong administrative skills. Excellent skills in problem solving
Committed to the highest professional performance standards.
Excellent communication skills, both oral and written.
Managed the company through every cycle of economic change.
Managed the outsourcing aspect of the business with efficiency and singlehandedly.
Administered the different sections and departments of the business.
Maintained great inter- personal relationships with customers.
Maintained the coordination among all the departments.
Overview
42
42
years of professional experience
Work History
Business Owner
Golden Logistics LLC
Nashville, TN
01.2022 - Current
- Started the company from the ground up, while wearing every hat of the company
- Key administrator in the development of business plans, forecasts, and budgets as well long-term growth strategies
- Handling all finance and employee administration responsibilities including benefits, accounts payable/accounts receivable, payroll, workers compensation, unemployment, and all required federal and state government filings
- Preparing and submitting budget estimates, progress reports, and cost tracking reports
- Oversee the daily operations of the business
- Performed office and management duties
- Hiring, and managing employees
- Studied the transportation market and keep abreast of new trends
- Created and implemented processes or programs to ensure success
- Facilitated senior leadership meetings by planning agendas
- Managed the operating expenses by taking accountability for forecasting, accruals and results
- Reviewed and approved expenses
- Build great rapport with all vendors in an effort to grow a relationship and generate business.
Ramp Services Agent
Envoy Airlines
Nashville, TN
01.2019 - Current
- May include but not be limited to loading and unloading baggage and cargo, marshaling, water and lavatory servicing
- Marshall aircraft during arrival and departure
- Unload passenger luggage and air cargo onto carts
- Unload wheelchairs and child strollers and deliver them to designated locations
- Provide special handling of luggage/cargo as required
- Deliver passenger luggage to claim area and unload onto the conveyor system
- Deliver air cargo to appropriate recipients
- Operate ground support equipment to include tow tractors, tow bars, belt loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, ai, baggage carts, Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
- Service aircraft water and lavatories
- Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found
- Report all equipment malfunctions to the appropriate supervisor/manager
- Comply with all federal, state, municipal, airport authority and carrier security requirements
- Other duties as assigned.
Customer Service Agent/Ramp
Contour Airlines
Nashville, TN
01.2018 - 01.2019
- Greet and assist all customers in a prompt, friendly, and courteous manner
- Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers
- Check and accept passenger baggage
- Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
- Comply with all safety procedures and airline policies
- Provide accurate gate, flight arrival and departure information, as well as answer general inquiries
- Assist unaccompanied minors and passengers with special needs, resolve customer concerns
- Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements
- Provide clear and accurate communication to passengers, agents, flight crews, and vendors
- Responsible for maintaining the safety and security of the ramp at all times
- Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner.
Logistics Coordinator
XPO Logistics
Nashville, TN
01.2015 - 01.2017
- Manage contracted driver scheduling and maintain a positive relationship with motor carriers
- Identify problem areas and offer solutions to improve operational efficiencies of designated markets
- Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
- Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within an established time frame
- Oversee timely and accurate contractor settlements
- Identify opportunities to increase accuracy and optimize resources and develop/recommend/implement solutions
- Resolve property and merchandise claims quickly and fairly for all parties involved
- Recruitment and retention of motor carriers tracking and administration of any incentive programs.
Supervisor of Concession
Aramark/Nissan Stadium
Nashville, TN
01.2015 - 01.2016
- Coordinate readiness of concession stands for opening events in a timely manner with Warehouse and Operations
- Liaise between management and employees and inform any problems to management within the stands
- Ensure all stands are completely set up prior to opening event
- Prepare stand sheets and event closing procedure.
Business Owner
Bar B Que Heaven
Las Cruces, NM
01.2009 - 01.2014
- Owned and Operated a BBQ Restaurant in Las Cruces NM
- Self-motivated professional & entrepreneur with a proven sales record
- Well-established rapport among customers and colleagues
- Managed the company through every cycle of economic change
- Managed the outsourcing aspect of the business with efficiency and singlehandedly
- Administered the different sections and departments of the business
- Maintained great inter-personal relationships with customers
- Maintained the coordination among all the departments.
Army Recruiter
US ARMY
01.1983 - 01.2001
- Train and supervise new army recruiters
- Interview potential applicants and document and process hopeful applicants
- Conduct large and small group presentations
- Screen potential applicants for suitability by military regulations
- Promote ongoing education to recruiters and prospective applicants
- Build and maintain business relationships within the community
- Ensure candidates meet minimum criteria, set up ASVAB tests and conducted drug tests and helped process them through the Military Entrance and Processing Station (MEPS)
- Met with family and enlistee to answer any questions as well as help the family gain a better understanding of life and opportunity of a soldier.
Operations Agent
Envoy Airlines
Nashville, TN
- Responsible for coordinating information to pilots, gate agents, and ground crew concerning the weight and balance and flight load of the aircraft to ensure a safe and on-time departure and arrival
- Reads flight, fueling, and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel to determine the weight and balance of the aircraft
- Receives and communicates information from and to pilots, ground crew, flight schedulers, and fuelers in an accurate and timely manner
- Completes paperwork, daily logs, and forms pertaining to procedures of flight departures/arrivals, statistical reports on each flight, and enters the information into the computer system
- Notifies ground crew when flights are in range to allow time to prepare for flight arrival
- Arranges fueling for the aircraft as needed
- Maintains all FAA required files for compliance auditing
- Advises ramp agents on how to distribute the flight load
- Notifies teams of off-load messages for local bags, mail, and freight
- Communicates via 2-way radio to ground crew, gate agents, and flight.
Bagroom Agent
Envoy Airlines
Nashville, TN
- Responsible for receiving, loading, unloading, and distributing passengers' checked baggage
- Ensures proper conveyances are set up to sort and distribute incoming bags
- Ensures compliance with all TSA, DOT, FAA, OSHA safety rules, regulations, and applicable laws
- Accepts responsibility for safety of scanner and associated equipment
- Scans each bag as it arrives into the bagroom
- Forwards and receives bags to/from TSA for processing
- Assists with ramp operations functions as necessary.
Unit Supply Specialist
US ARMY
- Documenting and inventory freight, cargo, and materiel shipments of all types
- Operated automated data terminal equipment to prepare movement documentation or related correspondence
- Receiving, inspecting, inventorying, loading, unloading, storing, delivering, and turning in organization and installation supplies and equipment
- Maintaining an automated supply system for accounting of organizational and installation supplies and equipment
- Supervising 5 soldiers
- Using forklift to pull orders, working in the receiving and shipping department, picking, packing, and scanning orders using a palletize and doing inventory
- Performed shipping and receiving duties.
Motor Transport Operator
US ARMY
- Operated all wheel vehicles and equipment over varied terrain and roadways for support of Army or Joint-service operations
- Overseeing and checking proper loading and unloading of cargo on vehicles and trailers
- Managing loading, unloading, and safety of personnel being transported
- Handling and organizing all materials to minimize damage
- Operating forklift equipment and performing routine maintenance.
Education
Bachelor of Science - Business Management
NMSU/ DACC
Las Cruces, NM05.2012
Wayne County Community College
Detroit, MI05.1982
Timeline
Business Owner
Golden Logistics LLC
01.2022 - Current
Ramp Services Agent
Envoy Airlines
01.2019 - Current
Customer Service Agent/Ramp
Contour Airlines
01.2018 - 01.2019
Logistics Coordinator
XPO Logistics
01.2015 - 01.2017
Supervisor of Concession
Aramark/Nissan Stadium
01.2015 - 01.2016
Business Owner
Bar B Que Heaven
01.2009 - 01.2014
Army Recruiter
US ARMY
01.1983 - 01.2001
Operations Agent
Envoy Airlines
Bagroom Agent
Envoy Airlines
Unit Supply Specialist
US ARMY
Motor Transport Operator
US ARMY
Bachelor of Science - Business Management
NMSU/ DACC
Wayne County Community College
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