Lindsey Grassnick
Kalamazoo,MI
Summary
Driven and results-oriented Manager of Technology and Implementation with a proven track record of optimizing processes, enhancing client relationships, and implementing cutting-edge solutions. Adept at managing diverse teams and fostering collaborative environments to achieve business goals. Skilled in project management, technology integration, and strategic planning. Recognized for exceptional leadership, innovative problem-solving, and the ability to drive efficiency across various domains. Committed to delivering impactful results through a combination of technical expertise and effective communication.
Overview
10
10
years of professional experience
Work History
Manager of Technology and Implementation
Workforce Strategies Inc
12.2022 - Current
- Provided leadership and IT support for organization
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Managed relationships with technology partners
- Contract negotiations resulting in $57,000 in savings year-to-date for WSI.
Assistant Branch Manager
Workforce Strategies Inc
04.2022 - 12.2022
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
Senior Account Manager
Workforce Strategies Inc
11.2020 - 12.2022
- Contributed to annual revenue goals by developing new and existing accounts.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Analyzed key competitors to respond to competitive threats.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Office Manager
Vision Eye Care
10.2018 - 08.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Senior Team Leader
Target
10.2013 - 09.2017
- Set clear team goals and delegated tasks and set deadlines.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Discovered training needs and provided coaching.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Managed inventories and stock and kept detailed records of inventory use and sales.
Education
Bachelor of Science - Business Administration And Management
Walden University
Minneapolis, MN12.2020
Bachelor of Science - Computer And Information Sciences
Grand Valley State University
Grand Rapids, MI05.2017
Skills
- Training Initiatives
- Solutions-Focused Sales
- Training Team Members
- Operational Efficiency
- Company Process Evaluation
- Product Integration
- Best Practice Design
- Project Management Expertise
- Social Perceptiveness
- Customer Loyalty
Timeline
Manager of Technology and Implementation
Workforce Strategies Inc
12.2022 - Current
Assistant Branch Manager
Workforce Strategies Inc
04.2022 - 12.2022
Senior Account Manager
Workforce Strategies Inc
11.2020 - 12.2022
Office Manager
Vision Eye Care
10.2018 - 08.2020
Senior Team Leader
Target
10.2013 - 09.2017
Bachelor of Science - Business Administration And Management
Walden University
Bachelor of Science - Computer And Information Sciences
Grand Valley State University
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