Lindsey Gregorski
Grand Rapids
Summary
A recent college graduate who is a hardworking employee with customer service, multitasking, and time management abilities and is devoted to giving every customer a positive and memorable experience. Has a strong work ethic and is willing to adapt to company and situational changes. Always excited to learn new skills that promote an effective work environment and positive team cooperation. Will be starting classes in fall 2025 to pursue a degree and certification in radiology.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
University of Michigan Health-West
01.2025 - Current
- Maintain patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Takes complete and accurate patient messages and documents that need to be relayed to the care team.
- Provide exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Increase efficiency of office operations through proper management of medical records and filing systems.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Utilize Epic system to schedule appointments, update documents, and manage incoming and outgoing medical records.
ABSN Student Services Counselor
Grand Canyon Education
08.2023 - 08.2024
- Utilized CRM tools to track student interactions efficiently while maintaining detailed records of their individual academic and financial goals, progress, and concerns.
- Received and reviewed transcripts to determine eligibility for admission and coursework path for accelerated nursing program.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Managed about 250 students to provide support and guidance to those experiencing academic and personal troubles.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Collaborated with faculty members to develop targeted interventions for academically at-risk students.
Online Admissions Coordinator
Grand Canyon Education
12.2021 - 08.2023
- Evaluated transcripts for transferable courses, finances, and discrepancies.
- Created advisory sheets for university counselors to direct the correct course path for students.
- Assisted university counselors in application and enrollment processes.
Junior Admissions Counselor
Grand Canyon Education
01.2021 - 11.2021
- Contacted prospective traditional-ground students through phone and email utilizing CRM and Microsoft Office software.
- Assisted students in completing application forms and other related paperwork for Grand Canyon University's admissions process.
- Assisted university counselors by completing tasks to help them reach their weekly targets.
Crew Team Member
Craig's Cruisers Family Fun Centers
06.2019 - 08.2019
- Greeted customers and cultivated positive experiences in line with company standards.
- Operated various ride attractions and ensured the safety of those attractions.
- Explained rules and regulations of facilities and entertainment attractions to customers.
Lifeguard
City Of Grand Rapids
05.2017 - 08.2017
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training sessions to stay up-to-date in water rescue techniques.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05.2023
Skills
- Consultation and Advisory
- Financial Counseling
- Process Management
- Experience in Education Admissions
- Customer Service and Hospitality
- Client/Student Advocacy
- Academic Counseling
- Course planning and organization
Volunteer Work
- Young Life - Work Crew (2018)
- Young Life - Foster Family Weekends (2019-2021)
- Wyld Life - Middle School Leader (2019)
Timeline
Patient Services Representative
University of Michigan Health-West
01.2025 - Current
ABSN Student Services Counselor
Grand Canyon Education
08.2023 - 08.2024
Online Admissions Coordinator
Grand Canyon Education
12.2021 - 08.2023
Junior Admissions Counselor
Grand Canyon Education
01.2021 - 11.2021
Crew Team Member
Craig's Cruisers Family Fun Centers
06.2019 - 08.2019
Lifeguard
City Of Grand Rapids
05.2017 - 08.2017
Bachelor of Science - Psychology
Grand Canyon University
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