Lindsey Hadley
Ewing,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff morale, meet performance targets, and ensure clientele satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Perfetto’s Pizza
Trenton, NJ
04.2024 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Verified prepared food met standards for quality and quantity before serving to customers.
Store Manager
CVS Pharmacy
Plainsboro, NJ
11.2007 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interviewed and hired new colleagues.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular and annual payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee requests, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Ewing High School
Ewing, NJ06.2011
Skills
- Team Leadership and Coaching
- Customer Service Management
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Cash Management
- Team Scheduling
- Recruiting and Hiring
- POS Systems
- Supply Ordering
- Accurate Cash Handling
- Bank and Safe Deposits
- Loss Prevention Procedures
- Performance Reviews
- Delegating Tasks
Timeline
Restaurant Manager
Perfetto’s Pizza
04.2024 - Current
Store Manager
CVS Pharmacy
11.2007 - 04.2024
Ewing High School