Results-driven leader with years of experience in customer service, problem solving, communication, and managing and guiding teams toward skill improvement and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host, Cook, Kitchen Lead
Lifestyle Communities
Hilliard, OH
06.2022 - Current
Trained a variety of positions, including hosts, servers, and cooks, and led a team of 10-20 people daily to guarantee guest satisfaction.
Provided training to existing and new staff members to effectively integrate the staff for a cohesive, adaptable environment.
Showcased and implemented new policies and changes to specifications in food, drinks, uniform, and others.
Auction Processor/Team Leader
The Modern Antique at Auction Ohio
Worthington, OH
03.2018 - 06.2024
Trained new staff, conducted regular check-ins, coordinated with management to provide a smooth process, start to finish
Conducted new customer outreach to make sales and bring in business, communicated with potential and existing clients to provide a quality experience and ensure both the staff and clients were satisfied
Improved productivity to produce high-quality content with a more efficient turnover.
Librarian's Assistant
The Ohio State University
Newark, OH
08.2023 - 05.2024
Organized collections to ensure easy access and visibility to guests
Aided in the search for quality research material on dozens of topics, and educated guests on effective ways to find materials and conduct research