Lindsey Hooper
Willow Park
Summary
Dynamic professional with extensive experience at Caterpillar Inc. and Circle Y Saddles, excelling in customer service and quality assurance. Proven track record in enhancing operational efficiency and reducing complaints through critical thinking and effective communication. Skilled in data entry and process improvement, fostering team collaboration to achieve outstanding results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Circle Y Saddles
04.2024 - 09.2024
- Utilized CRM software to track interactions and ensure timely follow-up on issues.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on company policies and customer service best practices.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Provided feedback on product improvements based on customer suggestions and concerns.
- Maintained accurate records of customer interactions to support data-driven decision-making.
- Conducted regular assessments of service workflows, identifying areas for potential enhancement.
Quality Supervisor
Circle Y Saddles
08.2021 - 04.2024
- Assisted in maintaining quality standards for production processes.
- Documented quality assurance findings and communicated with team members.
- Collaborated with cross-functional teams to resolve quality issues promptly.
- Participated in training sessions to enhance understanding of quality metrics.
- Contributed to maintaining a clean and organized work environment for safety compliance.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 10 employees involved in product inspection and quality control procedures.
Operations Team Leader
Caterpillar Inc.
03.2017 - 05.2021
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Mentored team members, fostering skill development and improving overall performance.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Coordinated resource allocation to optimize productivity across multiple departments.
- Analyzed operational metrics, identifying trends to inform strategic decision-making.
- Facilitated cross-departmental communication to streamline project execution and resolve issues swiftly.
- Led safety initiatives, promoting compliance and reducing workplace incidents through targeted training sessions.
Quality Inspector Team Leader
Caterpillar Inc.
10.2016 - 03.2017
- Led quality inspection team, ensuring compliance with industry standards and regulations.
- Developed training programs for new inspectors, enhancing team efficiency and knowledge retention.
- Implemented process improvements to reduce defects and enhance product quality consistency.
- Conducted regular audits of inspection procedures, identifying areas for enhancement and compliance risks.
- Collaborated with production teams to address quality issues promptly, fostering a culture of continuous improvement.
- Analyzed performance data to identify trends, driving strategic decisions for quality enhancement initiatives.
- Evaluated supplier performance by conducting regular audits and providing constructive feedback for improved product quality.
Manufacturing Production Technician (fabrications)
Caterpillar Inc.
01.2016 - 10.2016
- Operated and maintained production machinery to ensure optimal performance and uptime.
- Implemented safety protocols to minimize workplace hazards and promote a safe environment.
- Collaborated with team members to streamline workflows and enhance production efficiency.
- Assisted in troubleshooting equipment malfunctions, reducing downtime through effective problem-solving techniques.
- Maintained production logs.
- 2G, 3G and 4G certification.
- Excelled in rework and preparation for robots.
Education
BBA - Human Resources Management
Weatherford College
Weatherford, TX05-2026
Associate of Applied Science - Photographic Technology People/Portrait
Austin Community College
Austin, TX05-2009
Associate of Applied Science - Advanced Technical Certificate in Photojournalism
Austin Community College
Austin, TX05-2009
Associate of Applied Science - Photographic Technology Fashion/Advertising
Austin Community College
Austin, TX03-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- President of WIN (employee resource group)
- LD100 Leadership Training certification
- Safe-Start trainer certification
- Women in Leadership Coach certification
- Targeted Selection Interview Coach
- Team Captain for Safety Steering Team
Timeline
Customer Service Representative
Circle Y Saddles
04.2024 - 09.2024
Quality Supervisor
Circle Y Saddles
08.2021 - 04.2024
Operations Team Leader
Caterpillar Inc.
03.2017 - 05.2021
Quality Inspector Team Leader
Caterpillar Inc.
10.2016 - 03.2017
Manufacturing Production Technician (fabrications)
Caterpillar Inc.
01.2016 - 10.2016
BBA - Human Resources Management
Weatherford College
Associate of Applied Science - Photographic Technology People/Portrait
Austin Community College
Associate of Applied Science - Advanced Technical Certificate in Photojournalism
Austin Community College
Associate of Applied Science - Photographic Technology Fashion/Advertising
Austin Community College
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