Lindsey Howe
Newton,IA
Summary
Throughout my career, I have been deeply involved in customer service, which has shaped my professional journey. Working with various companies, I learned to generate motivation while maintaining exceptional customer satisfaction personally and professionally. This allows me to stay ahead of the game during every interaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Adapthealth
Newton, IA
06.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Day Habilitation Specialist
Progress Industries
Newton, IA
05.2022 - 06.2023
- Responded promptly and appropriately to any crisis situations involving clients.
- Maintained accurate records of all services provided to clients including progress notes, incident reports, service logs.
- Educated staff members on proper techniques for working with people who have disabilities.
Amnesty
Amazon
Bondurant, IA
11.2021 - 04.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Night Auditor
Hobby Lobby Distribution Center
Oklahoma City, OK
11.2015 - 05.2020
- Organized storage areas to facilitate efficient order picking and replenishment of merchandise.
- Developed processes for streamlining order picking, packing, and shipping operations.
- Completed day-to-day duties accurately and efficiently.
Education
Certificate - Cosmetology
Iowa School of Beauty
Urbandale, IA05-2009
High School Diploma -
Newton Senior High School
Newton, IA05-2005
Skills
- Inbound and Outbound Calling
- Problem-solving abilities
- Critical Thinking
- Data Collection
- Shipping and receiving understanding
- Completed day-to-day duties accurately and efficiently
Timeline
Customer Service Representative
Adapthealth
06.2023 - Current
Day Habilitation Specialist
Progress Industries
05.2022 - 06.2023
Amnesty
Amazon
11.2021 - 04.2022
Night Auditor
Hobby Lobby Distribution Center
11.2015 - 05.2020
Certificate - Cosmetology
Iowa School of Beauty
High School Diploma -
Newton Senior High School