Lindsey Jones
Lawndale,NC
Summary
Experienced and dedicated human services professional with a strong background in Medicaid processing, supervision, and mental health support. Proven ability to lead teams, manage caseloads efficiently, and deliver client-focused services with empathy and professionalism. Detail-oriented and organized, with a consistent track record of meeting performance expectations.
Overview
14
14
years of professional experience
Work History
Economic Services Supervisor
Gaston County Department of Health and Human Services
Gastonia, NC
08.2023 - Current
- Supervise and support a team of Medicaid workers to ensure optimal productivity and accuracy.
- Monitor data for performance tracking, caseload management, and reporting.
- Provide guidance and motivation to team members and mediate conflicts.
- Review North Carolina Medicaid policy and oversee application of procedures.
- Address client concerns, respond to calls/emails, and initiate fraud claims and hearings.
- Assist in talent acquisition, interviewing prospective employees.
Medicaid Benefits Application Worker
Gaston County Department of Health and Human Services
Gastonia, NC
10.2020 - 08.2023
- Assessed eligibility for various Medicaid programs through interviews and documentation.
- Maintained accurate logs and spreadsheets; met strict weekly deadlines.
- Communicated effectively with clients and managed high-volume caseloads.
Psychiatric Technician
Atrium Health Kings Mountain
Kings Mountain, NC
05.2018 - 02.2020
- Monitored patient behavior, documented in EMR, and reported changes to nursing staff.
- Assisted in therapeutic and recreational activities.
- Ensured patient safety through regular rounds and crisis prevention intervention (CPI).
- Maintained patient confidentiality and participated in quality improvement activities.
Service Specialist
DTI Global / Epiq (Assigned to Dechert LLP)
Charlotte, NC
10.2016 - 08.2018
- Managed mail distribution, document reproduction, and office supply logistics.
- Supported attorneys and paralegals with administrative tasks and IT troubleshooting.
- Maintained cleanliness and organization of office common areas and copy rooms.
Office Assistant
Lincoln Cleaning Service LLC
Lincolnton, NC
06.2011 - 10.2016
- Handled administrative duties including data entry, recordkeeping, and customer service.
- Assisted in employee applications, payroll, and client inquiries.
- Operated office equipment and managed communication systems.
- Maintained and organized filing systems and customer databases.
Education
Bachelor of Science - Psychology
University of North Carolina at Charlotte
Associate of Arts -
Gaston College
Dallas, NCHigh School Diploma -
West Lincoln High School
Lincolnton, NCSkills
- Case management
- Communication skills
- Conflict resolution
- Team supervision
- Performance monitoring
- Schedule development
- Coaching and mentoring
- Quality control
- Customer service
- Documentation and reporting
Timeline
Economic Services Supervisor
Gaston County Department of Health and Human Services
08.2023 - Current
Medicaid Benefits Application Worker
Gaston County Department of Health and Human Services
10.2020 - 08.2023
Psychiatric Technician
Atrium Health Kings Mountain
05.2018 - 02.2020
Service Specialist
DTI Global / Epiq (Assigned to Dechert LLP)
10.2016 - 08.2018
Office Assistant
Lincoln Cleaning Service LLC
06.2011 - 10.2016
Bachelor of Science - Psychology
University of North Carolina at Charlotte
Associate of Arts -
Gaston College
High School Diploma -
West Lincoln High School
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