Raven Jacobs
Rockmart,GA
Summary
Skilled government assistance worker bringing understanding of sources, types and levels of public assistance, as well as related processes and requirements. Proactive and upbeat professional with 6 years of experience and top-notch skills in planning, problem-solving and conflict resolution.
Overview
14
14
years of professional experience
Work History
Economic Support Specialist/Social Services Case Manager
Department Of Family And Children Services
12.2021 - Current
- Advising businesses and government on economic decisions
- Collected and analyzed personal and financial information to make appropriate determinations.
- Determined correct services and program resources for individual needs.
- Collecting and analyzing financial, political, and socioeconomic data.
- Researching various fields including politics,healthcare,education, and energy.
- Developed individualized service plans to address client needs effectively.
- Coordinated with community resources to enhance client support services.
- Mentored junior staff on best practices in case assessment and client interaction.
- Analyzed trends in client data to identify areas for program improvement.
- Led training sessions on policy updates and procedural changes for team members.
- Assisted clients in overcoming barriers to employment by developing customized action plans, addressing challenges such as childcare or transportation issues.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Supported family reunification efforts by facilitating supervised visitations between children placed in foster care or kinship homes.
- Reduced time in foster care for children by expediting permanency planning and decision-making processes.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines as a Foster Care Counselor.
- Prepared reports for courts and participated in 20 plus permanency court proceedings.
Case Manager
Meritan
01.2020 - 12.2021
- Helped children receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Evaluated home environments to ensure the safety of children.
Juvenile Detention Counselor
Bob Richards YDC
12.2017 - 01.2020
- Under supervision, plans,manages, and evaluates social services program.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provides counseling to individuals,groups,or families to effect positive change in the youth's behavior and/or social situations
- Participates as a member of a multidisciplinary team to identify youths' strengths,resources,symptoms,and behavioral challenges to enforce a service plan
Cashier
McDonald's
02.2012 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelors of Social Work - Social Work
Fort Valley State University
Fort Valley, GA12.2017
Minor - Gerontology
Fort Valley State University
Fort Valley, GA12.2017
High School Diploma -
Rockmart High School
Rockmart, GA05.2013
Skills
- Medical Consultation
- Community Resources
- Economic Assessments
- Customer Relations
- Case Management
- Caseload Management
- Report Writing
- Customer Service and Assistance
Reading
In my free time, I like to read Kindle books online mainly from author Nina Simone.
Timeline
Economic Support Specialist/Social Services Case Manager
Department Of Family And Children Services
12.2021 - Current
Case Manager
Meritan
01.2020 - 12.2021
Juvenile Detention Counselor
Bob Richards YDC
12.2017 - 01.2020
Cashier
McDonald's
02.2012 - 08.2015
Bachelors of Social Work - Social Work
Fort Valley State University
Minor - Gerontology
Fort Valley State University
High School Diploma -
Rockmart High School