Lindsey Kowalski
Osceola,IN
Summary
Dedicated professional with over ten years of experience in correctional environments. Skilled in conducting classification assessments, training new staff and detail oriented. Proven skills in conflict resolution and crisis intervention. Known for excellent communication and collaboration skills, flexibility, and adaptability in changing environments. Reliable in achieving organizational goals and maintaining integrity in all tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Classification Officer
St. Joseph Count Jail
South Bend, IN
11.2016 - Current
- Conducted classification assessments to determine inmate housing assignments and security levels.
- Implemented standardized procedures for classifying inmates, enhancing operational consistency across departments.
- Analyzed inmate data using correctional software systems to support decision-making processes in classification.
- Trained new staff on classification protocols and best practices, fostering a culture of accuracy and compliance.
- Developed training materials for staff development, ensuring adherence to regulatory standards and best practices in classification.
- Interviewed inmates and prepared classification and progress reports.
- Maintained inmate information in department offender database.
- Interviewed inmates to obtain information and assess needs.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Control Officer
Juvenile Justice Center
South Bend, IN
04.2009 - 11.2016
- Supervised daily operations ensuring adherence to safety protocols and regulatory compliance.
- Trained new detention staff members, helping them develop their skills and advance in their careers.
- Booked in new arrestees and assessed their behavior for signs of aggressiveness and suicidal ideations.
- Ran the master control center to ensure safety and security.
- Monitored juvenile inmates in custody.
- Regularly responded to duress situations.
Sales Associate
Old Navy
South Bend, IN
05.2008 - 04.2009
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Engaged with customers to understand needs, resulting in tailored product recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Criminal Justice
Indiana State University
Terre Haute, INHigh School Diploma -
Penn High School
Mishawaka, INSkills
- Records management
- Inmate supervision
- Restraint techniques
- Correctional facility procedures
- Safety and security enforcement
- Conflict resolution skills
- Mental health awareness
- Trained in defensive tactics
- Search and seizure procedures
- Firearm operations trained
- Suicide prevention
- De-escalation techniques
- Peer Support
- Prisoner transport
- Crisis intervention training
- Radio communication
- First aid and CPR certified
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
Earned a life saving award for saving an inmate that was overdosing.
Apart of the Peer Support Group for St. Joseph County Police Department.
Attended two trainings on how to effectively recognize Human Trafficking individuals.
Certification
Certified Field Training officer
40 hrs pre-basic
Taser
Crisis intervention
Peer Support
Timeline
Classification Officer
St. Joseph Count Jail
11.2016 - Current
Control Officer
Juvenile Justice Center
04.2009 - 11.2016
Sales Associate
Old Navy
05.2008 - 04.2009
Criminal Justice
Indiana State University
High School Diploma -
Penn High School