Lindsey Leacock
Marble,NC
Summary
Skilled in multitasking and organization, I excelled at Hertz by enhancing customer relations and boosting cross-selling through in-depth product knowledge. My proficiency in data entry and commitment to professional growth were honed across roles, notably at Arrow Exterminators, where I significantly improved customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Arrow Exterminators, Inc
Blairsville, GA
05.2023 - Current
- Resolved customer complaints promptly and professionally.
- Delivered customer support to high call load each shift.
- Scheduled technician services with customers.
- Outbound calling for collections.
Customer Relations/Activation Specialist
Vitex Systems
Fort Myers, FL
10.2019 - 04.2021
- Create, maintain, and enter information into the security database.
- Prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software.
- Answer telephones, give information to callers, take messages, or transfer calls to appropriate individuals.
Virtual Customer Service Representative
Hertz
Fort Myers , FL
07.2017 - 06.2019
- Handled multiple tasks simultaneously, including talking with and listening to customers, while accessing, reading, and inputting information into numerous applications.
- Retained a high level of knowledge of the company's products and services to deliver information on complementary offerings, and increase cross-selling.
- Demonstrated the ability to be self-motivated while working remotely.
Education
High School Diploma -
Bowling Green High School
Bowling Green, MO05-2010
Skills
- Email correspondence
- Billing coordination
- Custom order management
- Call logging
- Multitasking and organization
- Data entry and evaluation
- Worked remotely
- Customer relations
Timeline
Customer Care Representative
Arrow Exterminators, Inc
05.2023 - Current
Customer Relations/Activation Specialist
Vitex Systems
10.2019 - 04.2021
Virtual Customer Service Representative
Hertz
07.2017 - 06.2019
High School Diploma -
Bowling Green High School
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