Lindsey Loera
Henderson
Summary
Results-driven individual with a strong customer service, and leadership background. Looking to pursue a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Spa Receptionist
Trilogy Spa
Henderson, NV
05.2025 - Current
- Greeted and assisted clients, ensuring a welcoming environment upon check-in.
- Managed appointment scheduling using spa management software to optimize Provider availability.
- Provided information on services offered, enhancing client understanding and satisfaction.
- Processed payments and maintained accurate financial records for all transactions.
- Conducted inventory checks for retail products, ensuring availability of best-selling items.
Assistant Studio Manager
Restore Hyper Wellness
Henderson, NV
01.2025 - 05.2025
- Assisted in daily studio operations, ensuring optimal client experience.
- Coordinated scheduling for staff and clients.
- Supported inventory management processes, tracking supplies to maintain operational readiness.
- Monitored performance to identify areas for process improvement and operational effectiveness.
- Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
Aquatics Assistant Manager
Lifetime Athletic Club
Henderson, NV
02.2022 - 01.2025
- Developed training programs for staff to improve service quality and team performance.
- Led staff meetings to align team goals with organizational objectives and initiatives.
- Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
- Mentored junior team members in their professional development by offering guidance/support in their roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Captioning Agent
CaptionCall
Henderson, NV
08.2021 - 01.2022
- Transcribed real-time conversations, ensuring clarity and accuracy in captions for hearing-impaired individuals.
- Reviewed and edited captions for grammar, punctuation, and contextual relevance before final delivery.
- Collaborated with fellow captioning agents to maintain a high standard of service and professionalism.
Education
EMT - Emergency Medicine
Community Ambulance
Henderson, NV09-2025
Skills
- Appointment scheduling
- Strong organization
- Time management
- Customer service
- Teamwork
- Customer complaint resolution
Certification
- CPR, American Heart Association
- BLS/ALS, American Heart Association
- First Aid, American Heart association]
- NREMT
Timeline
Lead Spa Receptionist
Trilogy Spa
05.2025 - Current
Assistant Studio Manager
Restore Hyper Wellness
01.2025 - 05.2025
Aquatics Assistant Manager
Lifetime Athletic Club
02.2022 - 01.2025
Captioning Agent
CaptionCall
08.2021 - 01.2022
EMT - Emergency Medicine
Community Ambulance