Lindsey L. Santos
Pine Hill
Summary
Results-driven professional with extensive expertise in the hospitality industry, specializing in food and beverage management, property management, and customer service excellence. Proven leader with a strong focus on optimizing operations and delivering exceptional guest experiences through collaboration and adaptability. Skilled auctioneer with a successful track record in orchestrating high-impact auctions and maximizing sales outcomes via effective public speaking and client engagement. Recognized for reliability, effective communication, and a commitment to achieving outstanding results in dynamic environments.
Overview
25
25
years of professional experience
Work History
Auctioneer
Key Date Coins Auction House
Voorhees, NJ
05.2024 - Current
- Conducted live auctions, engaging bidders and facilitating competitive bidding processes.
- Developed and implemented auction strategies to maximize sales and enhance buyer participation.
- Utilized auction management software to track bids, manage inventory, and streamline operational workflows.
- Established strong relationships with clients, fostering trust and repeat business through excellent service delivery.
- Described merchandise and gave bidders details and promoted value to encourage bidding.
- Developed personalized sales strategies tailored to individual client needs resulting in higher satisfaction and increased repeat business.
- Continuously honed public speaking skills, enhancing auctioneering abilities, and fostering a more engaging atmosphere during live events.
Property Manager/Executive Assistant
TRT Holdings Inc.
Pine Valley Golf Course
01.2010 - Current
- Oversee estate operations, ensuring seamless guest experiences and property upkeep.
- Coordinate travel and activities, enhancing guest satisfaction and engagement.
- Meticulously manage estate inventory, coordinate bespoke travel arrangements, and deliver personalized concierge services to discerning guests.
- Foster strong relationships with service providers, staff, and stakeholders to maintain a harmonious, high-functioning private estate environment.
- Streamlined household operations, optimizing resource allocation and implementing proactive maintenance strategies for seamless estate functioning.
- Cultivated strong relationships with service providers and staff, fostering a harmonious environment that enhanced overall estate performance.
- Orchestrate comprehensive estate operations, ensuring flawless guest experiences and meticulous property maintenance while optimizing resource allocation.
Regional Manager of Stadiums and Arenas Division
Focus Brands Inc.
Tri-State Area
01.2005 - 01.2009
- Managed four Carvel locations, overseeing 16 sales points and ensuring operational efficiency.
- Enhanced financial outcomes by analyzing reports and identifying profit opportunities.
- Led recruitment, training, and management of 3 assistants and 50 team members.
- Directed daily operations, including budget creation, inventory monitoring, and payroll.
- Achieved measurable improvements in cost control and financial performance.
- Analyzed financial reports to identify profit-boosting opportunities. Implemented strategic initiatives to enhance bottom-line performance across multiple locations.
- Managed comprehensive operational aspects including budget creation, inventory monitoring, food and labour cost control, cash handling, and payroll administration.
- Developed and executed innovative strategies to expand market presence and enhance customer experience across multiple Carvel locations in the tri-state area.
Food Service Production Manager
Sodexho
Temple University
01.2003 - 01.2005
- Managed college cafeteria production, ensuring safety and hygiene with regular audits and inspections.
- Streamlined kitchen staff management alongside executive chef, fostering consistent product quality and precise food cost control. Conducted daily food inspections, ensuring top-tier standards.
- Spearheaded comprehensive safety audits, establishing a secure and sanitary work environment. Analyzed and optimized production processes, driving operational efficiency.
- Facilitated seamless coordination between culinary and service teams, elevating overall dining experience. Mentored staff on OSHA regulations, cultivating a culture of safety and compliance.
Retail Manager
Sodexho
Temple University
01.2001 - 01.2003
- Managed a food court generating $30,000 daily, ensuring efficient operations and customer satisfaction.
- Oversaw nine franchises and a 700-seat area, enhancing service quality and patron experience.
- Handled Grab N Go store operations, focusing on inventory management and effective merchandising.
- Orchestrated daily operations of Taco Bell and Cinnabon outlets. Maintained inventory, optimized merchandising, and ensured compliance with brand standards.
- Coordinated with team of four to manage diverse food court operations, fostering a cohesive work environment and enhancing overall service quality.
- Analyzed daily sales data and customer feedback to identify trends, optimize menu offerings, and implement targeted improvements across multiple outlets.
Education
Diploma -
Overbrook Senior High School
Skills
- Quick decision making
- Multitasking proficiency
- Superior customer service
- Sales and marketing expertise
Languages
English (Native)
Timeline
Auctioneer
Key Date Coins Auction House
05.2024 - Current
Property Manager/Executive Assistant
TRT Holdings Inc.
01.2010 - Current
Regional Manager of Stadiums and Arenas Division
Focus Brands Inc.
01.2005 - 01.2009
Food Service Production Manager
Sodexho
01.2003 - 01.2005
Retail Manager
Sodexho
01.2001 - 01.2003
Diploma -
Overbrook Senior High School