Kailee Munden

• Positive Legacy is the charity arm of the Cloud 9 Adventure festivals in Mexico.
• Requesting auction items from bands, artist, & previous donors weeks before the festival and collecting items from guests and bands/artists on site.
• Uploading all items and graphics bidding website.
• Promoting the event before and duration of each festival & attending our Day of Service outreach day.
• Deliver high-quality auction experiences by maintaining a professional demeanor while addressing questions or concerns from bidders or sellers.
• Being a presence for guests on auction night and collecting payment for the items that were won.
• Assist clients with post-auction procedures, such as shipping arrangements or property transfers, ensuring a seamless transaction experience.
• Assigned items into different categories, lots and specialty auctions to increase interest and sales.
• Fostered positive relationships with fellow professionals within the auction community to facilitate collaboration opportunities.
• Implement inventory management systems that simplified tracking of consigned items from intake through sale completion.
• Developed strong relationships with clients by providing exceptional customer service and communication throughout the auction process.

■ (2022-24) Only the Wild Ones Weekend , Strings & Sol , Jam Cruise 19, 20

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Traveling to locations for different festivals, conventions, and events.
• During these productions, the team and I assist ADA patrons and their companions with different accommodations.
• Our accommodations can range from checking patrons in at the access center, being attentive to the guests on the viewing platforms, and/or driving patrons in accessible golf carts.
• Mediating and de-escalating situations; if they arise on a platform. In an emergency, I can make medical/security calls on the radio.

○ 2021: Music Midtown, EDCLV, ComplexCon, Escape, Tortuga, Audacy, Countdown

○ 2022: Together as One, Okeechobee, Tortuga, PAX EAST, PGA, CaliRoots, Something in the Water, Electric Forest, Peach Festival, Scared Rose, Rocklahoma, Imagine, Lost Lands Wonderfront.
○ 2023: Okeechobee, Tortuga, PGA, Something in the Water, Peach, Hulaween

• Banquets: Orchestrating the execution of the setup, service, & breakdown of events in 9 different locations
• Managing & scheduling a staff of 65, weekly meetings with conference sales department and the kitchen, communicating the BEOs to various captains who essentially run the events
• Making sure the staff has the tools to complete a successful event; equipment, linen, soda, & alcohol
• Keeping the lines of communication open between the contact, conference sales, & kitchen
• Yurt & Clubhouse Grill (Winter): Exclusively in charge of both locations for the duration of the Winter season
• Holding weekly meetings with my location leads and providing them with the tools, staff, inventory, and equipment to succeed
• Yurt: On mountain location that provide ski on ski off lunch and high end dinning for dinners
• In charge of FOH staffing, transport, and inventory
• CHG: Summer Golf Course restaurant that turns into Tubing Park restaurant
• In charge of FOH staffing and inventory
• World Cup 2016 & 2017: Orchestrating and organizing the food & beverage locations for the Team Athlete Meals at the Grand hotel, 2 days of 800+ person VIP tent, on mountain athlete lunches, and providing volunteers with detailed job descriptions for each location
• Developing a plan for each location, staffing appropriately, inventory for each location, and contingency plans.

• Front of House: Host & Bartender, I run the floor Friday nights and all day Saturday
• Depending on the weekend, we can do upwards to 2,000 covers
• I make sure the sections are even and keep a nice flow for the BOH
• When needed I also pick up bartending shifts, which includes serving the bar tables and a section
• This also includes stocking, cleaning, and handling the bar money.

• Front of House: Server: Picking up various shifts when I can to cover the other staff
• The staff here is very small (4-5 FOH)
• The restaurant it self is also a small and in need for 1-2 servers at a time
• The days I picked up I was normally solo on the floor.

• Summer: Weddings/Banquets: Bartender/Server
• 13 hour work day: 11:30am-12:30am
• We set up the ceremony/reception/bar, execute the cocktail hour, 3 course dinner service, and bartending
• A normal week is Friday-Sunday; some weeks are more or less
• Winter: Bartender: TimberRidge & Fondue
• TimberRidge was a fast day time turn and burn bar
• The same bar was turned into a night time bar for the the fondue restaurant
• I dealt with masses during the day and at night I was more of a service bartender for the servers but also entertained guests that were waiting on their table.

• Banquet: Organizing, executing, and breaking down conferences, weddings, & banquets in 9 different locations
• Managing a team of 5-25 depending on the event
• Cash handling for banquet bars
• Delegating tasks to move the starting and ending processes along
• Executing the delivery of the food portion of the event; passed, stationeries, buffet, plated, & flash service
• Working with the kitchen and conference sales departments.

• Food & Beverage: Opening and closing the building throughout the entire Winter season
• Managing a crew of 14 people, inventory, cash handling, and helping out other departments in the building; Ski school & Daycare.

• Coaching the varsity pitchers and catchers at San Dimas High School
• Having knowledge for both offense and defense of the other players and their position
• Working alongside of three other coaches
• Having set workouts for my pitchers
• Being punctual and setting a good example for the players.