Lindsey Lunsford
Summary
Personable and dedicated with natural aptitude for patient care and customer service. Possesses foundational understanding of ocular health and optical instruments, combined with strong skills in data entry and patient communication. Aims to contribute to positive patient experience and support efficient practice operations.
Overview
10
10
years of professional experience
Work History
Optometric Technician
The Vision Hub
03.2025 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Medical Receptionist
CenterPointe Physicians
05.2022 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
Certified Nursing Assistant
Ascension Via Christi
03.2022 - 04.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Private Nanny
Cristian Uzcha
04.2015 - 04.2017
- Developed a strong relationship with the parent, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Prepared healthy, age-appropriate snacks and meals.
Education
Bartow Senior High School
Bartow, FL06-2010
Skills
- Appointment scheduling
- Visual field testing
- Glaucoma screening
- Diagnostic imaging
- Front desk operations
- Telephone etiquette
- Medical terminology
- Microsoft office
- HIPAA guidelines
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bedside manner
Timeline
Optometric Technician
The Vision Hub
03.2025 - Current
Medical Receptionist
CenterPointe Physicians
05.2022 - 09.2022
Certified Nursing Assistant
Ascension Via Christi
03.2022 - 04.2022
Private Nanny
Cristian Uzcha
04.2015 - 04.2017
Bartow Senior High School
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