- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Horseback Riding
- Kayaking
- Gardening
- Learning new cooking techniques and expanding my culinary skills
- I have a passion for photography and editing photos
- Music
- Dance
Lindsey McCaslin
Yosemite,KY
Summary
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Personable with a passion for creating unforgettable travel experiences. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
School Janitor
Professional Building Maintenance Inc
08.2023 - 06.2024
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Vacuumed carpeted areas in classrooms, offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
Airline Customer Service Agent
Horizon Air
03.2004 - 08.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Engaged customers to find appropriate solutions to transportation issues and conflicts.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
No Degree - Airline /Travel Specialist
International Air And Hospitality Academy
Vancouver, WA02-2004
High School Diploma -
Mazama High School
Klamath Falls, OR06-2003
Skills
- Positive and professional
- Punctuality and reliability
- Adaptive team player
- Computer proficiency
- Hospitality and accommodation
- Multitasking and organization
- Reservations management
- Client relations
- Interpersonal communications
- Itinerary development
- Reservations booking
Interests
Timeline
School Janitor
Professional Building Maintenance Inc
08.2023 - 06.2024
Airline Customer Service Agent
Horizon Air
03.2004 - 08.2023
No Degree - Airline /Travel Specialist
International Air And Hospitality Academy
High School Diploma -
Mazama High School
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