Lindsey Mckissick
Geyserville,CA
Summary
Dedicated and detail-oriented team leader with experience in fast-paced retail environments. Proven leadership skills with a focus on quality and customer satisfaction. Proficient in conflict management, communication, and time management.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Santa Rosa, California
01.2026 - Current
- Supervised daily operations during high-volume shifts.
- Resolved customer complaints promptly to ensure a positive customer experience.
- Facilitated effective communication among team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
- Explained goals and expectations to team members daily to ensure smooth work flow.
Team Leader
Starbucks
Santa Rosa, US
10.2024 - 07.2025
- Led a team of 13 baristas in delivering quality beverages and food items to customers in a fast-paced environment
- Conducted regular performance evaluations for team members, providing constructive feedback for growth and development opportunities
- Mentored team members on coffee brewing techniques to maintain consistent taste profiles
- Demonstrated strong leadership skills by encouraging collaboration among staff members
- Resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction
- Raised guest connection by 20 points in one month by maintaining excellent customer service and consistent coaching of team members
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times
Barista
Starbucks
Santa Rosa, US
05.2024 - 10.2024
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Assisted in the setup of promotional displays or seasonal decorations as directed by store management
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
Education
High school diploma -
Windsor High School
Windsor, CASkills
- Cash Handling
- Leadership
- Collaboration
- Conflict management
- Organizational skills
- Time management
Certification
Food Manager Certification, 02/01/25, 02/01/30
Timeline
Starbucks Shift Supervisor
Starbucks
01.2026 - Current
Team Leader
Starbucks
10.2024 - 07.2025
Barista
Starbucks
05.2024 - 10.2024
High school diploma -
Windsor High School