Lindsey Nelson
Grand Forks,ND
Summary
Resourceful Switchboard Operator known for high productivity and efficient task completion. Skilled in rapid call handling, accurate information dissemination, and effective communication management. Excel in active listening, problem-solving, and interpersonal skills, ensuring smooth operation and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Switchboard Operator
Altru Health System
Grand Forks, ND
11.2023 - Current
- Routed emergency calls to the appropriate department or personnel.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Alerted staff of emergency information and general announcements using PA system.
Certified Nursing Assistant
Valley Senior Living
Grand Forks, ND
05.2023 - 11.2024
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided emotional support to family members regarding end-of-life decisions.
Education
Bachelor of Science - Nursing
University of North Dakota
Grand Forks12-2024
Skills
- Message documentation
- Switchboard operations
- Call transfers
- Multi-Line Phone Systems
- Care plan implementation
- Electronic Charting
- Direct Patient Care
- Infection control procedures
Affiliations
- Volunteering at homeless shelters
- Intramural volleyball
Timeline
Switchboard Operator
Altru Health System
11.2023 - Current
Certified Nursing Assistant
Valley Senior Living
05.2023 - 11.2024
Bachelor of Science - Nursing
University of North Dakota
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