Lindsey Palminteri
Edmond
Summary
Accomplished Manager with a proven track record at I Like Pie Bakeshop, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and productivity by mentoring staff and optimizing inventory controls. Skilled in CRM and project planning, achieving significant improvements in employee performance and service delivery.
Overview
12
12
years of professional experience
Work History
Manager
I Like Pie Bakeshop
02.2023 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager of Operations
In-N-Out Burger
03.2014 - 02.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Operations Support Associate
In-N-Out Burger
02.2021 - 03.2021
- Assisted in the development of training materials, contributing to a more knowledgeable and efficient workforce.
- Supported continuous improvement initiatives within the organization by analyzing existing processes for potential enhancements.
- Contributed to the successful launch of new products by collaborating with product development teams during planning phases.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
Education
Bachelor of Science - Accounting
California Baptist University
Riverside, CA04-2014
Skills
- Operations management
- Schedule preparation
- Inventory management
- Customer relationship management (CRM)
- Team leadership
Software
Quickbooks
, 5, Expert,Excel
, 5, Expert,Canva
, 4, FluentTimeline
Manager
I Like Pie Bakeshop
02.2023 - Current
Operations Support Associate
In-N-Out Burger
02.2021 - 03.2021
Assistant Manager of Operations
In-N-Out Burger
03.2014 - 02.2023
Bachelor of Science - Accounting
California Baptist University