SHADRACH FOFANAH
Edmond
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
The Timbers Skilled Nursing & Therapy
11.2024 - Current
- Managed patient information systems to ensure accurate and secure medical record keeping.
- Oversaw daily operations of the medical records department, improving workflow efficiency.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Kept an accurate log of requests for medical information and records.
- Transport patients and residents to hospitals for medical appointments and doctors' visits.
Customer Service Representative
Consumer Cellular
02.2023 - 02.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained accurate and current customer account data with manual form processing and digital information updates.
- Educated customers about billing, payment processing, and support policies and procedures.
- Set up, updated, and closed customer accounts in the computer system.
- Devised solutions to operations issues related to troubleshooting and software to keep networks fully operational.
Program Coordinator
Manna International Organization
08.2021 - 01.2024
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Manage board members and volunteer teams to guarantee the organization's seamless operation.
- Program specialist and international coordinator. Led operational team in creation of new programs and management.
- Managed volunteers to maximize productivity while training staff on best practices and protocols.
Buffer Thrower/Forklift Operator
Hobby Lobby
08.2018 - 05.2021
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Reviewed shipping orders for accurate fulfillment and Verified contents of inventory loads against shipping papers.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Used forklifts (stand up, sit down, order picker), and other equipment to move materials around worksites and organized according to need.
- Prepare and complete shipping paperwork
Education
Associate of Science - Cybersecurity
Southern New Hampshire University
Manchester, New Hampshire06-2026
Certification - Disaster Management
University of Central Oklahoma
Edmond, Oklahoma12.2022
Bachelor of Arts (B.A.) - Mass Communication
University of Makeni
Makeni, Northern Province, Sierra Leone02.2017
Skills
- Customer service
- Multi-tasking strength
- Analytical and C thinking
- Written Communication
- MS Office
- Flexible and adaptable
Timeline
Medical Records Specialist
The Timbers Skilled Nursing & Therapy
11.2024 - Current
Customer Service Representative
Consumer Cellular
02.2023 - 02.2024
Program Coordinator
Manna International Organization
08.2021 - 01.2024
Buffer Thrower/Forklift Operator
Hobby Lobby
08.2018 - 05.2021
Certification - Disaster Management
University of Central Oklahoma
Bachelor of Arts (B.A.) - Mass Communication
University of Makeni
Associate of Science - Cybersecurity
Southern New Hampshire University