Lindsey Patterson
Ooltewah,TN
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
24
24
years of professional experience
Work History
Shop Owner
Pretty and Waisted LLC
Ooltewah, Tennessee
01.2019 - Current
- Maintained inventory levels by ordering supplies
- Oversaw budgeting and financial management.
- Developed policies/procedures
- Used excellent verbal skills to engage and retain customers.
Psychiatric Technician
Moccasin Bend Mental Health
Chattanooga, Tennessee
11.2011 - 03.2025
- Handled vital sign monitoring and patient behavior assessments.
- Conducted initial patient interviews and assessments.
- Educated patients on mental health conditions & treatment options.
- Provided emotional support to patients during their recovery.
Provider Customer Service Representative
Blue Cross Blue Shield of TN
Chattanooga, TN
03.2015 - 12.2015
- Exceeded established service goals while providing excellent customer service
- Promoted high customer satisfaction by resolving provider requests and questions with knowledgeable, professional service.
- Answered provider inquiries regarding claims and benefits
Customer Service Representative
AT&T
Conyers, Georgia
03.2001 - 01.2008
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with expertise.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Education
Some College (No Degree) - Criminal Justice
University of Memphis
Memphis, TNSkills
- Complaint resolution
- Customer service expertise
- Order fulfillment
- Tactful and diplomatic
- Dispute resolution
- Customer relationship management
- Time management
Timeline
Shop Owner
Pretty and Waisted LLC
01.2019 - Current
Provider Customer Service Representative
Blue Cross Blue Shield of TN
03.2015 - 12.2015
Psychiatric Technician
Moccasin Bend Mental Health
11.2011 - 03.2025
Customer Service Representative
AT&T
03.2001 - 01.2008
Some College (No Degree) - Criminal Justice
University of Memphis
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