Lindsey Pieczynski
Charlevoix,MI
Summary
Dynamic professional with extensive experience in sales and customer service. Proven ability to enhance guest satisfaction through effective inventory organization and purchasing strategies. Skilled in POS system operations and adept at fostering collaborative team environments, consistently achieving operational excellence and driving revenue growth.
Overview
2027
2027
years of professional experience
Work History
House Cleaner
The Northside Bed & Breakfast
Charlevoix, MI
08.2023 - Current
- Performed thorough cleaning of guest rooms and common areas, ensuring high standards of cleanliness.
- Managed inventory of cleaning supplies, maintaining optimal stock levels for efficient operations.
- Utilized eco-friendly cleaning products to enhance guest experience while promoting sustainability.
- Collaborated with team members to maintain seamless workflow and timely completion of tasks.
- Adapted quickly to changing priorities, ensuring guest satisfaction through responsive service.
Front Desk Agent
Hampton Inn By Hilton
Muskegon, MI
01.2023 - 08.2023
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out processes to ensure smooth guest experiences and maintain operational efficiency.
- Coordinated room assignments and special requests, optimizing occupancy rates and enhancing guest satisfaction.
- Implemented procedures for handling reservations, cancellations, and billing inquiries with accuracy and attention to detail.
- Trained new staff on front desk operations, fostering a collaborative environment focused on service excellence.
- Conducted regular inventory checks of supplies, ensuring adequate stock levels for daily operations.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly and maintain property
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Food Expeditor
Weathervane Restaurant
Charlevoix, MI
04.2014 - 10.2019
- Coordinated timing of food orders to ensure seamless service and customer satisfaction.
- Collaborated with kitchen staff to prioritize high-demand dishes during peak hours.
- Monitored dish presentation and quality before serving to maintain restaurant standards.
- Trained new staff on expediting procedures and efficient communication techniques.
- Managed inventory of essential supplies to prevent delays in food preparation and service.
- Resolved customer inquiries regarding food orders promptly, enhancing overall dining experience.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Retail Store Manager
Double JJ Resort
Rothbury, MI
2007 - 2012
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Managed inventory control processes to maintain product availability and minimize shrinkage.
- Trained and developed staff on sales techniques and customer engagement strategies.
- Implemented promotional strategies to enhance merchandise visibility and drive sales growth.
- Coordinated with vendors for timely stock replenishment and effective product displays.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Submitted orders for new inventory.
Shipping and Receiving Clerk
Masonite Door Fabrication
Tampa, FL
2006 - 2008
- Processed incoming shipments by verifying quantities and inspecting for damage.
- Maintained accurate inventory records using warehouse management system software.
- Coordinated with team members to ensure timely loading and unloading of trucks.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Assistant to Broker/Owner
RE/MAX of Muskegon
Muskegon, MI
2000 - 2007
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Coordinated property listings and marketing materials, enhancing visibility for real estate agents.
- Managed appointment scheduling, optimizing agent calendars and improving office efficiency.
- Conducted market research to assist agents in competitive analysis and pricing strategies.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
Real Estate Associate -
Holloway’s Real Estate Institute
Lansing, MIWhitehall High School
Whitehall, MI2002
Skills
- Sales and customer service
- POS system operations
- Inventory organization
- Purchasing strategies
Timeline
House Cleaner
The Northside Bed & Breakfast
08.2023 - Current
Front Desk Agent
Hampton Inn By Hilton
01.2023 - 08.2023
Food Expeditor
Weathervane Restaurant
04.2014 - 10.2019
Retail Store Manager
Double JJ Resort
2007 - 2012
Shipping and Receiving Clerk
Masonite Door Fabrication
2006 - 2008
Assistant to Broker/Owner
RE/MAX of Muskegon
2000 - 2007
Real Estate Associate -
Holloway’s Real Estate Institute
Whitehall High School