MS Office, Google Drive-Docs, Powerpoint, Photoshop, Acrobat,
Compliance Auditor
Jacksonville Area Legal Aid
08.2015 - 07.2022
Hi, I’m
Lindsey Ponsell
Energetic Business Manager With Over 10+ Years Of Experienced Customer Success!
Frisco,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented team sales leader with 20+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Work History
Jacksonville Area Legal Aid, Jacksonville, Florida
Compliance Auditor
08.2015 - 07.2022
Job overview
- Compiled general ledger entries on short schedule with 100% accuracy.
- Performed over 10 compliance audits per month.
- Prepared working papers, reports and supporting documentation for audit findings.
- Evaluated design and operating effectiveness of audit areas.
- Upheld strict confidentiality protocols with client details.
- Collected and reported monthly expense variances and explanations.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Participated in various training and development programs (EEOC).
- Conducted technical and analytical reviews of properties to check for accuracy and compliance with ADA standards.
Multi-Family Residential Properties, Plano TX, Jacksonville FL, Texas/Florida
Property Manager
04.2005 - 08.2015
Job overview
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed, reviewed and submitted property operating and capital budgets.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Virginia College/ Fortis Institute, Jacksonville, Florida
Admissions Counselor
03.2010 - 12.2012
Job overview
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Identified and addressed concerns of incoming students and parents.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Worked with financial aid office to verify student's' applications and discuss payment options.
Safety-Kleen Systems Inc., Plano, Plano, TX
Contracts Paralegal
02.2003 - 03.2005
Job overview
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Managed billable hour tracking, client invoicing and schedules
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Conferred with clients and other involved parties to gather and track case information.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
Omni Hotels & Resorts, Irving, TX
Concierge
12.2000 - 12.2003
Job overview
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
Publix Super Markets Inc, Jacksonville/ Bradenton , Florida
Front Office Customer Service Manager
04.1997 - 12.2000
Job overview
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained financial accuracy when handling daily cash revenue drops.
Education
Sandalwood High School , Jacksonville, FL
High School Diploma
08.1995 - 06.1999
Skills
Policies and procedures
Software
Computer Skills
MS Office
Google Drive
Spreadsheets
Presentations/slideshows
Social Media/Marketing
Timeline
Admissions Counselor
Virginia College/ Fortis Institute
03.2010 - 12.2012
Property Manager
Multi-Family Residential Properties
04.2005 - 08.2015
Contracts Paralegal
Safety-Kleen Systems Inc., Plano
02.2003 - 03.2005
Concierge
Omni Hotels & Resorts
12.2000 - 12.2003
Front Office Customer Service Manager
Publix Super Markets Inc
04.1997 - 12.2000
Sandalwood High School
High School Diploma
08.1995 - 06.1999
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