MS Office, Google Drive-Docs, Powerpoint, Photoshop, Acrobat,
Compliance Auditor
Jacksonville Area Legal Aid
08.2015 - 07.2022
Hi, I’m
Lindsey Ponsell
Energetic Business Manager With Over 10+ Years Of Experienced Customer Success!
Frisco,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented team sales leader with 20+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Work History
Jacksonville Area Legal AidJacksonville, Florida
Compliance Auditor
08.2015 - 07.2022
Job overview
- Compiled general ledger entries on short schedule with 100% accuracy.
- Performed over 10 compliance audits per month.
- Prepared working papers, reports and supporting documentation for audit findings.
- Evaluated design and operating effectiveness of audit areas.
- Upheld strict confidentiality protocols with client details.
- Collected and reported monthly expense variances and explanations.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Participated in various training and development programs (EEOC).
- Conducted technical and analytical reviews of properties to check for accuracy and compliance with ADA standards.
Multi-Family Residential PropertiesPlano TX, Jacksonville FL, Texas/Florida
Property Manager
04.2005 - 08.2015
Job overview
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed, reviewed and submitted property operating and capital budgets.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Virginia College/ Fortis InstituteJacksonville, Florida
Admissions Counselor
03.2010 - 12.2012
Job overview
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Identified and addressed concerns of incoming students and parents.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Worked with financial aid office to verify student's' applications and discuss payment options.
Safety-Kleen Systems Inc., PlanoPlano, TX
Contracts Paralegal
02.2003 - 03.2005
Job overview
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Managed billable hour tracking, client invoicing and schedules
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Conferred with clients and other involved parties to gather and track case information.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
Omni Hotels & ResortsIrving, TX
Concierge
12.2000 - 12.2003
Job overview
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
Publix Super Markets IncJacksonville/ Bradenton , Florida
Front Office Customer Service Manager
04.1997 - 12.2000
Job overview
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained financial accuracy when handling daily cash revenue drops.
Education
Sandalwood High SchoolJacksonville, FL
High School Diploma
08.1995 - 06.1999
Skills
Policies and procedures
Strategic planning
Staff Management
Contract Management
Business administration
Budgeting
Sales and marketing
Project Management
Verbal and written communication
Software
Computer Skills
MS Office
Google Drive
Spreadsheets
Presentations/slideshows
Social Media/Marketing
Timeline
Admissions Counselor
Virginia College/ Fortis Institute
03.2010 - 12.2012
Property Manager
Multi-Family Residential Properties
04.2005 - 08.2015
Contracts Paralegal
Safety-Kleen Systems Inc., Plano
02.2003 - 03.2005
Concierge
Omni Hotels & Resorts
12.2000 - 12.2003
Front Office Customer Service Manager
Publix Super Markets Inc
04.1997 - 12.2000
Sandalwood High School
High School Diploma
08.1995 - 06.1999