Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Medina

Frisco,TX

Summary

Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through unparalleled customer service and product knowledge. Proven ability to utilize problem-solving skills and team collaboration to exceed customer needs and achieve sales targets.

Overview

9
9
years of professional experience

Work History

Sales Associate

TECOVAS
08.2023 - Current
  • Employed exceptional customer service to provide customers with a personalized and streamlined shopping experience based on individual needs
  • Analyzed sales data to identify opportunities for upselling and cross-selling products effectively.
  • Collaborated with management and teammates via constant, thorough communication to create an efficient, positive work environment
  • Possessed an extensive knowledge of brand history, values, and products, serving as a brand ambassador to customers
  • Adapted to varying levels of customer traffic while ensuring key performance indicators are met and exceeded
  • Delivered hands-on, comprehensive training to new teammates

Sales Advisor

Warby Parker
10.2019 - 06.2023
  • Utilized aesthetic knowledge and creative sensibilities to style customers and find products that suited their own personal style
  • Analyzed customer prescriptions and collaborated with opticians to determine products and services best suited for customer vision needs
  • Implemented up-selling strategies, resulting in increased average transaction values.
  • Trained and mentored new sales advisors

Assistant Tutor/Grader

Kumon Math And Reading Center
06.2016 - 10.2019
  • Graded hundreds of homework and classwork assignments every shift
  • Worked with students from grades K-12
  • Interacted with parents, students and co-workers to build support networks and enhance student success


Barista/Cook

Tapioca Express Inc.
06.2018 - 08.2018
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Crafted over 60+ drinks in average shifts with consistently positive customer satisfaction scores
  • Prepared and cooked a variety of different foods with care, efficiency, and consistency

Education

High School Diploma -

Centennial High School
Frisco
05.2019

Skills

  • Strategic communication
  • Marketing
  • Team player
  • Multi-tasking
  • Conflict resolution and de-escalation
  • Performing under pressure
  • Relationship building
  • Organization
  • Employee training
  • Heavy lifting
  • Adobe Photoshop
  • Microsoft Office (Word, Powerpoint)
  • Social media
  • Understands Tagalog

Timeline

Sales Associate

TECOVAS
08.2023 - Current

Sales Advisor

Warby Parker
10.2019 - 06.2023

Barista/Cook

Tapioca Express Inc.
06.2018 - 08.2018

Assistant Tutor/Grader

Kumon Math And Reading Center
06.2016 - 10.2019

High School Diploma -

Centennial High School

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