Lindsey Pratt
Customer Service Associate
Oklahoma City,OK
Summary
With over 20 years of experience, I am a versatile team member with a track record of handling tasks smoothly and efficiently. Possessing a proven ability to adapt to changing processes, programs, and team requirements, I am eager to contribute skills and expertise to a growing company.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Instacart
08.2022 - Current
- Collaborated with customers over phone to guarantee the prompt fulfillment and shipment of orders.
- Exhibited exceptional abilities in managing time effectively, maintaining accuracy, and staying self-motivated.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Shift Manger/Bartender/Server
Brent's Cajun Seafood & Oyster Bar
08.2016 - 08.2022
- Enhanced overall customer experience by efficiently managing greeting, seating, and serving tasks
- Provided exemplary customer service to meet all requirements
- Effectively handled management duties such as resolving staff issues and addressing customer phone calls/complaints. Also responsible for managing daily deposits, creating staff schedules, processing payroll and overseeing inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Bartender Shift Manager
Cousin's Bar & Grill
07.2018 - 12.2020
- Took direct ownership of resolving customer inquiries and addressing service-related challenges
- Fostered strong customer connections to drive business growth and boost sales performance
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Biology
University of Central Oklahoma
Oklahoma City, OKOklahoma City Community College
Oklahoma City, OKEdmond North High School
Edmond, OKSkills
- Management experience
- Customer-oriented
- Great work ethic
- Ability to train
- Problem solving skills
- Great communication skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
Timeline
Personal Shopper
Instacart
08.2022 - Current
Server/Bartender Shift Manager
Cousin's Bar & Grill
07.2018 - 12.2020
Shift Manger/Bartender/Server
Brent's Cajun Seafood & Oyster Bar
08.2016 - 08.2022
Biology
University of Central Oklahoma
Oklahoma City Community College
Edmond North High School
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