Lindsey Ross
Summary
Dependable candidate successful at managing priorities with a positive attitude. Detail-oriented collaborator with developed organizational skills, and an ability to maintain a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Funding Provider Liaison
Kraken / Payward Ventures
07.2022 - Current
- Former FPL for Signature and Silvergate Banks prior to deprecation. Coordinated wind down procedures for both.
- Serve as primary point of contact for banking partner client support team to facilitate smooth internal operations. Includes handling sensitive recall and manual reversal tasks.
- Enhance customer satisfaction by swiftly addressing concerns and providing solutions for a multitude of issues.
- Collaborated to launch several new funding methods, working alongside stakeholders from various teams including PM, engineers, and treasury. Assisted with Silvergate ACH, Plaid ACH, PayPal, and Customers Bank rails.
- Created banking ops protocols, support content, macros, and trainings for all new rails to streamline daily operations.
- Process all manual CAD refunds for CUA
- Provide assistance for recon in relation to relevant funding partners
CE Specialist
Kraken / Payward Ventures
06.2020 - 07.2022
- Hyper-focused on specializing in USD funding ops in order to garner expertise within the funding team, which led to an FPL position.
- Primary backup for Signature and Silvergate Banks prior to FPL promotion. Assisted with all funding partner ops high value tasks, such as manual refunds and recalls. Worked directly with banking partner support teams.
- Worked alongside engineers to resolve complex customer transaction issues.
- Participated in unclaimed task force to utilize problem-solving skills required to locate clients whom the mystery deposits belonged to.
Relevant Previous Experience
Before Kraken
2011 - 2020
- Self-employed for several years. Built, owned, and operated full-service hair salon. Interviewed, hired, and managed staff. Handled all payroll and bookkeeping. Grew business for 4 years and sold entire operation for profit to move to another state.
- Managed payroll and bookkeeping for sustainable building supply.
Education
Associate of Science - Science And Psychology
SCCC
Seattle, WACosmetology
Aveda Institute
Tucson, AZSkills
- Scrupulous
- Reliable
- Self-motivated
- Organized
- Problem solver
- Leadership capable
- Bookkeeping
- Efficient learner
Timeline
Funding Provider Liaison
Kraken / Payward Ventures
07.2022 - Current
CE Specialist
Kraken / Payward Ventures
06.2020 - 07.2022
Relevant Previous Experience
Before Kraken
2011 - 2020
Associate of Science - Science And Psychology
SCCC
Cosmetology
Aveda Institute
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