Lindsey Ross
Council Bluffs
Summary
Supervisor dedicated to fostering teamwork and optimizing operations. Proven ability to train and motivate staff while maintaining high standards of customer service. Focused on enhancing department efficiency and meeting performance targets through proactive leadership and effective communication.
Overview
8
8
years of professional experience
Work History
Front Of House Supervisor
Red Lobster
Omaha
06.2025 - Current
- Maintained restaurant's reputation for service excellence by effectively overseeing FOH team.
- Fostered positive working environment by promptly addressing staff issues.
- Trained new employees on proper food handling, safety, and sanitation standards.
- Implemented training programs on new menu items or cooking techniques for staff enhancement.
- Facilitated daily huddles to communicate policy updates and resolve ongoing issues.
- Led team meetings to discuss performance goals, operational improvements, and customer service strategies.
- Analyzed sales reports to identify trends and adjust operations for improved performance.
Server
Village Inn
Council Bluffs
12.2024 - 05.2025
- Greeted guests promptly, shared daily specials, and collected drink orders to enhance overall dining experience.
- Assisted guests with menu choices and noted special requests to ensure satisfaction and accommodate preferences.
- Welcomed guests warmly upon arrival to create inviting atmosphere.
- Trained new servers in restaurant procedures and customer service standards.
Server
Olive Garden
Council Bluffs
09.2021 - 05.2022
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Took orders, crafted drinks, and provided timely refills to enhance guest experience.
- Transported food products, maintained cleanliness of tables and counters, and stocked supplies to ensure smooth operations.
- Utilized strong knowledge of new products and special promotions to effectively engage and inform customers.
Membership Team Lead
Sam's Club
Omaha
10.2018 - 04.2021
- Led and coached team to deliver consistent, fast service, enhancing customer satisfaction.
- Coached team to develop skills and address weaknesses, achieving team goals.
- Coached team members to maintain positive, friendly attitude and behaviors.
- Trained employees to follow standard work processes and learn role-specific skills.
- Conferred with management and supervisors to coordinate operations between departments.
- Supervised team cash handling and enforced procedures.
Education
High School Diploma -
Millard South High School
Omaha, NE05-2007
Skills
- Customer service
- Staff coordination
- Teamwork and collaboration
- Training support
- Conflict resolution
- Interpersonal communication
- Relationship building
- Attention to detail
- Active listening
- Multitasking
- Critical thinking
- Reliability
Timeline
Front Of House Supervisor
Red Lobster
06.2025 - Current
Server
Village Inn
12.2024 - 05.2025
Server
Olive Garden
09.2021 - 05.2022
Membership Team Lead
Sam's Club
10.2018 - 04.2021
High School Diploma -
Millard South High School