Lindsey Royce
Beaver Dams,NY
Summary
Knowledgeable supervisor with comprehensive background in operations intelligence analysis. Skilled at synthesizing complex data to provide actionable insights that enhance operational efficiency. Demonstrated expertise in critical thinking and advanced data analytics.
Overview
7
7
years of professional experience
Work History
Funeral Services Assistant
Striffler-Hamby Mortuary
06.2022 - 07.2022
- Provided administrative support to funeral home staff.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Used Microsoft Office and Dignity Memorial Website to create and print tribute cards, guest books and prayer cards.
- Provided personal assistance, emotional support and personal care to clients.
- Participated in staff meetings to discuss improvements in service delivery and share best practices among team members.
- Demonstrated empathy for grieving families by offering emotional support and guidance throughout the entire process.
- Maintained a high level of professionalism by adhering to all funeral home policies and ethical standards while interacting with families and colleagues.
- Demonstrated cultural sensitivity by accommodating diverse family traditions and religious customs during funeral services.
Operations Intelligence Analyst
United States Air Force, USAF
07.2016 - 04.2021
- Analyzed large datasets using various statistical methods, identifying patterns and trends critical to operational success.
- Established strong working relationships with external partners for seamless collaboration on joint initiatives.
- Led briefing sessions attended by top executives outlining key findings from extensive research endeavors.
- Collaborated with cross-functional teams to identify potential threats and vulnerabilities within organizational operations.
- Stayed up-to-date on advances in industry software applications through continuous learning opportunities.
- Maintained strict adherence to security protocols when handling classified information, ensuring the protection of sensitive data.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong attention to detail.
- Developed actionable intelligence products for improved decision-making in high-pressure situations.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
Operations NCOIC
Langley Air Force Base Honor Guard
10.2019 - 01.2020
- Ensured proper care of equipment by meticulously inspecting uniforms, flags, rifles, and other ceremonial items before each event.
- Upheld military traditions and protocols while participating in various ceremonies, including funerals, parades, and color guards.
- Enhanced ceremonial procedures by refining precision movements and maintaining strict attention to detail.
- Assisted in the planning and execution of high-profile events, ensuring seamless coordination and a professional presentation.
- Demonstrated adaptability by seamlessly transitioning between various roles as required for each specific ceremony or event.
- Cultivated trust among colleagues by consistently exhibiting commitment to professionalism both on-and off-duty assignments.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Worked weekends and long hours in stressful situations to complete Air Force Honor Guard taskings.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Associate
Olympia Sports Inc.
10.2015 - 06.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Corning-Painted Post High School
Corning, NY06-2016
Skills
- Reliable decision making
- Critical thinking
- Proactive problem-solving
- Excellent attention to detail
- Professional etiquette
- Superior uniform maintenance
- Outstanding discipline and commitment
- Composed under pressure
- Assessing risks
- Relationship building
- Verbal, interpersonal, and written communication
- Managing records
Timeline
Funeral Services Assistant
Striffler-Hamby Mortuary
06.2022 - 07.2022
Operations NCOIC
Langley Air Force Base Honor Guard
10.2019 - 01.2020
Operations Intelligence Analyst
United States Air Force, USAF
07.2016 - 04.2021
Sales Associate
Olympia Sports Inc.
10.2015 - 06.2016
High School Diploma -
Corning-Painted Post High School
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