Lindsey Sample
Lawrenceville,GA
Summary
Highly experienced Customer Support Specialist Professional with a proven track record of delivering exceptional service, resolving issues, and ensuring customer satisfaction. Seeking to leverage expertise in Consumer Success, Account Management, and leadership to excel as a Project Manager.
Overview
17
17
years of professional experience
Work History
Advisor, Freestyle Customer Service
Coca-Cola North America
2011.08 - Current
- Freestyle Order Management subject matter expert
- Handled inbound calls in high-volume environment
- Entered initial and manual product orders for new Freestyle customers in the US and Canada
- Managed the order processing cycle using SAP R/3 for internal and external stakeholders within the supply chain
- Served as Outbound Lead representative; registered, trained, and troubleshot customer’s technical issues with ordering websites, CokeSmart.com and myCoke.com
- Provided resolution for escalated order issues and inquiries
- Managed and delegated workflow for incoming email and phone inquiries
- Scheduled and tracked user registrations and training appointments
- Resolved and processed credits, short payments, and carrier claims
- Acted as liaison for tracking proof of delivery and shipping delays
- Provided weekly inventory updates to vendor managed clients via phone, fax, email, and SAP SNC tool
- Subject matter expert in user acceptance training for IT enhancements
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Distributor Customer Service Support Specialist
Coca-Cola North America
2011.08 - Current
- Managed .distribution team inbox, sorting, disseminating, and processing e-mail requests
- Generated order and shipping confirmations in SAP
- Processed “Pre-Cuts” in SAP/Product Supply System from Excel reports received from Region Team and notified customers of any modifications to their orders
- Adjusted orders in SAP accordingly
- Performed and maintained daily and weekly statistics for management team, analyzed department results, troubleshot operational problems, and completed team reports as required
- Performed all other duties as assigned by management.
Medical Assistant/Extern
Newark Prime Care
2010.06 - 2011.08
- Assisted doctor during healthcare examinations, performed preliminary physical tests, and reported patient history summary
- Conducted phlebotomy as needed and secured patient information in compliance with HIPAA regulations
- Completed diagnostic and procedure coding, verified insurance policies, and managed office procedures.
Outsourcing Customer Service
TMP Direct
2008.01 - 2009.01
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Business Administration/Project Management
Strayer University
Chamblee, GA09.2023
Associate in Arts - Business Administration/Project Management
Strayer University
Chamblee, GA01.2020
Medical Office Technology-Certificate - Medical Assistant
Drake College of Business
Newark, NJ01.2010
Skills
- Salesforce Management
- Process Improvement
- Logistics/Supply Chain
- Subject Matter Expert
- Client-driven
- Issue Resolution
- Workforce Management
- Root/Cause Analysis
- Time Management
- Reports/Documentation
- Escalation Resolution
- Project Pilot Participation
- New Hire Training
- Floor Supervision
- Online Order Entry Specialist
Systems
- Microsoft Office Suite, including Power BI
- SAP, SAP IC/P08/P40 S4HANA1809
- QuickBase, Salesforce, FET, THIRSTY
- SharePoint, Workday, Genesys, Avaya Call Center Solutions
- Symon Workforce Management, N-GAV Call Center Solutions
- CMS Live Meeting, Envision, GSPN Work Portal
- Aspect Workforce Management
References
Available upon request
Timeline
Advisor, Freestyle Customer Service
Coca-Cola North America
2011.08 - Current
Distributor Customer Service Support Specialist
Coca-Cola North America
2011.08 - Current
Medical Assistant/Extern
Newark Prime Care
2010.06 - 2011.08
Outsourcing Customer Service
TMP Direct
2008.01 - 2009.01
Bachelor of Arts - Business Administration/Project Management
Strayer University
Associate in Arts - Business Administration/Project Management
Strayer University
Medical Office Technology-Certificate - Medical Assistant
Drake College of Business
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