Joseph Duarte
San Antonio,TX
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
5
5
years of professional experience
Work History
Service Advisor
The Wash Tub
San Antonio, TX
12.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Demonstrated knowledge of chemicals and procedures used in the detail shop.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Examined records and papers to verify warranty and service contract coverage from the dealerships.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Manager
Reindeer Productions
San Antonio, TX
01.2021 - 11.2023
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Processed payroll transactions including employee deductions, and bonuses.
- Designed and developed training materials for new employees in the organization.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
Product Specialist
Bankers Life Insurance Company Of America
San Antonio, TX
02.2020 - 01.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Developed and implemented sales strategies to increase Medicare enrollment.
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Maintained up-to-date knowledge on new products and services available for sale.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
Cashier
Bill Millers BBQ
San Antonio, TX
10.2019 - 02.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card or gift card.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Macarthur High School
San Antonio, TX06-2018
Skills
- Quality Control
- Computer Skills
- CRM Software
- Documentation And Reporting
- Price Quoting
- Customer Service
- Customer Relationship Management
- Listening Skills
- Complaint resolution
- Client rapport
- Excellent Communication
- Performance Goals
- Attention to Detail
- Sales expertise
- Staff Development
- Team Leadership
- Sales Techniques
- Schedule Preparation
- Salesforce Management
- Employee training and development
- Time Management
Timeline
Service Advisor
The Wash Tub
12.2023 - Current
Sales Manager
Reindeer Productions
01.2021 - 11.2023
Product Specialist
Bankers Life Insurance Company Of America
02.2020 - 01.2021
Cashier
Bill Millers BBQ
10.2019 - 02.2020
High School Diploma -
Macarthur High School
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