Lindsey Sellers
Syntriq Health Solutions
Rienzi,USA
10
years of professional experience
Dependable and trustworthy professional with strong communication and relationship-building skills. Known for a positive attitude, enthusiasm, and commitment to delivering high-quality results.
Work History
Licensed Insurance Agent
3 Months- Trained new agents on product offerings and sales techniques, fostering team growth.
- Led community outreach programs to increase brand awareness and engagement.
- Recommended type and amount of coverage based on analysis of customers' circumstances
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Workers Compensation Supervisor
1 Year 3 Months- Directed daily assignment delegation and monitored workload distribution to enhance team efficiency.
- Monitored team time cards and processed PTO requests efficiently.
- Oversaw team productivity and evaluated performance metrics.
- Executed comprehensive account reviews for associates to ensure compliance and performance standards.
- Monitored and reviewed high-value accounts for management review.
- Guided and directed team meetings to ensure productive outcomes.
- Facilitated monthly touch-base meetings with each representative to ensure alignment and address concerns.
- Facilitated onboarding and training programs for new hires and internal transfers.
Workers Compensation
4 Months- Managed end-to-end processing of workers' compensation claims, ensuring accuracy in account identification and verification.
- Executed account processing tasks utilizing Epic, Meditech, and Cerner systems.
- Facilitated communication with patients, employers, and claim adjusters to gather essential information for account resolution.
Third Party Rep; Tenet Team
6 Months- Communicated directly with claim adjusters and attorneys to assist with claim identification, verification, billing, and necessary follow-up tasks
First Party Rep; Tenet Team
9 Months- Communicated directly with claim adjusters to assist with claim identification, verification, billing, and necessary follow-up tasks
- Mentored May – July 2024
First Party Rep; Orlando Team
5 Months- Communicated directly with claim adjusters to assist with claim identification, verification, billing, and necessary follow-up tasks
Customer Care Rep, Acco Brands
6 Months- Engaged directly with retailers and distributors.
- Facilitated order placement and processing for retailers.
- Fostered positive consumer interactions.
Customer Care Rep, ACCO Brands
1 Year 1 Month- Utilized in-depth product knowledge to assist customers with warranty claims, ensuring accurate guidance and resolution
- Identified recurring issues and escalated trends to management to assist in product improvement
Customer Care Rep, ACCO Brands
2 Years- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Managed high call volume with professionalism and efficiency.
- Responded to customer needs through competent customer service and problem-solving.
- Supported customers over the phone with their questions and order processing.
General Duties
2 Years 5 Months- Performed routine cleaning tasks.
- Assisted with errands and daily activities.
- Supported personal hygiene routines.
- Assisting with personal affairs.
Office Clerk
2 Years 6 Months- Greeted and checked in patients in a professional and welcoming manner
- Scheduled and confirmed appointments, managed cancellations, and optimized
- Verified insurance eligibility and collected co-pays and patient information accurately
- Maintained confidentiality and compliance with HIPAA
Education
- Social Work
Graduate
Skills
Time Management & Multitasking
Customer Service Excellence
Adaptability & Eagerness to Learn
Strong Communication Skills
Initiative & Problem Solving
Timeline
Licensed Insurance Agent
Liberty National Globe Life Division
05.2026 - CurrentRead More
Workers Compensation Supervisor
Syntriq Health Solutions
05.2025 - CurrentRead More
Workers Compensation
Syntriq Health Solutions
01.2025 - 05.2025Read More
Third Party Rep; Tenet Team
Syntriq Health Solutions
07.2024 - 01.2025Read More
First Party Rep; Tenet Team
Syntriq Health Solutions
10.2023 - 07.2024Read More
First Party Rep; Orlando Team
Syntriq Health Solutions
05.2023 - 10.2023Read More
Customer Care Rep, Acco Brands
Office Super Store
11.2022 - 05.2023Read More
Customer Care Rep, ACCO Brands
Warranty Department
10.2021 - 11.2022Read More
Customer Care Rep, ACCO Brands
Direct to Consumer
10.2019 - 10.2021Read More
General Duties
Oxford Healthcare
05.2019 - 10.2021Read More
Office Clerk
Magnolia Internal Medicine
11.2016 - 05.2019Read More
Biggersville High School
Graduate
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Northeast Community College
from Social Work
Read More