Lindsey Smith
Mansfield
Summary
Superior customer service skills and great at multitasking. I am friendly, outgoing and approachable. Have a great memory and stay very organized and on task. Like to keep busy by always finding something to do. Love friendly competition and creating a fun but efficient work place. Customer satisfaction is my main priority to keep happy people returning. Passionate about learning new skills and growing my skills more.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sherwin Williams
Mansfield
09.2020 - Current
- Assisted customers with product selection best tools to sell the complete job.
- Processed customer orders and managed inventory levels efficiently.
- Addressed customer inquiries and resolved complaints promptly.
- Help customers with paint and stain matching using color eye tools and color theory.
- Cash handling, opening closing deposits.
- Answer phones and make calls regarding upcoming promos and offers.
- Set up new business accounts.
- Keep up on appearance throughout the store and back warehouse.
- Help with team members with displays and store decor.
- Keep the front stocked and fresh.
- Monitored and adhered to training materials and safety protocols to maintain workplace safety.
- Developed strong customer relationships to encourage repeat business.
Bartender
Buffalo Wild Wings
Mansfield
07.2013 - Current
- Prepared and served a variety of beverages to enhance customer experience.
- Engaged customers in conversation to create a friendly atmosphere at the bar.
- Trained new bartenders on drink preparation and customer service standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Always ask for identification.
- Followed safety protocols for handling alcohol and maintaining hygiene standards.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Resolved customer complaints in a professional manner. Using the BLAST acronym Believe, listen, apologize, solve,thank.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm during busy times with great multi tasking skills.
- I am a training bartender and serve safe certified.
Education
Ontario High School
Ontario , OHSkills
Enthusiastic professional committed to delivering exceptional customer service while effectively multitasking Maintains organization and focus to enhance workplace efficiency and foster a positive environment Prioritizes customer satisfaction to encourage repeat business and actively seeks opportunities for skill development and improvement
Enthusiastic professional committed to delivering exceptional customer service while effectively multitasking Maintains organization and focus to enhance workplace efficiency and foster a positive environment Prioritizes customer satisfaction to encourage repeat business and actively seeks opportunities for skill development and improvement
Timeline
Customer Service Representative
Sherwin Williams
09.2020 - Current
Bartender
Buffalo Wild Wings
07.2013 - Current
Ontario High School